Business Systems Analyst

GALE Pacific•Charlotte, NC

2d•Hybrid

About The Position

GALE Pacific is seeking a Business Systems Analyst in Charlotte, North Carolina, to connect the needs of its US business with its Global IT capability. This business-facing technology role works with Operations, Supply Chain, Sales, Customer Service, and Finance to identify process and system issues, investigate them, translate business needs into clear requirements, and help deliver practical improvements. The analyst also serves as a local technology contact for the US team, gathering information about technology-related issues and coordinating with Global IT or specialist partners to progress them toward resolution. The role covers business processes and systems including Microsoft Dynamics 365, EDI, reporting, and automation. It includes improving operational visibility and decision-making, supporting system changes through testing and business readiness, and identifying appropriate opportunities for AI, workflow automation, and process improvement. The role is hybrid, with office attendance Tuesday through Thursday. GALE Pacific is a public company operating across Australia, China, the United States, Europe, and the Middle East, with more than 400 employees globally. It markets products for domestic and commercial applications, including polymer shade fabrics. The company states that it is an equal opportunity employer and that employment decisions are based on qualifications, merit, and business need.

Requirements

Prior experience in business systems analysis, ERP analysis, business applications, or a similar business-facing technology role.
Practical ERP experience; Microsoft Dynamics 365 F&O experience is strongly preferred.
Strong requirements-gathering, process-mapping, and problem-solving capability.
Understanding of EDI or system integrations.
Working knowledge of data analysis and reporting.
Confidence working with operational stakeholders and technical teams.

Nice To Haves

Power BI exposure.
Experience in manufacturing, distribution, logistics, wholesale, or retail.
Exposure to Power Platform, Copilot Studio, workflow automation, or practical AI applications.

Responsibilities

Work with stakeholders to understand business problems, pain points, and opportunities for improvement.
Map processes and translate business needs into clear requirements and acceptance criteria.
Investigate D365 issues across sales, purchasing, inventory, warehousing, logistics, and related processes.
Act as a local point of contact for US technology issues and coordinate with Global IT teams.
Analyse recurring EDI and system integration issues and help coordinate solutions.
Work with operational data and reporting needs to improve visibility and decision-making.
Help define and validate Power BI reporting requirements.
Identify appropriate opportunities for AI, workflow automation, and process improvement.
Coordinate UAT, business readiness, documentation, training, and adoption for regional system changes.