Business Systems Analyst
About The Position
The Business Systems Analyst assists with gathering requirements and documenting functionality for modifications or enhancements to existing or new software products. The role may perform this work independently or through other team members and, with experience, may lead projects with support from others. Work is carried out through participation in customer projects and internal initiatives. The position is based in the office at either the Louisville, Kentucky or Noblesville, Indiana location and includes approximately 20% overnight travel, with travel expenses paid by Toyota Automated Logistics. The analyst creates and maintains functional specifications, product-level requirements, standard workflows, module descriptions, and system workflows. The role works with other analysts, customers, and project stakeholders to define and simplify requirements and obtain approval of functional specifications. It also supports user acceptance test planning, QA testing, integration testing, training material development, customer and internal training, product support for Sales and Operations, and project go-live activities. The Business Systems Analyst helps educate the company about its software products, tracks and resolves open questions through completion of the functional specification phase, and communicates regularly with the Business Systems Analyst Team Lead and Manager. Employees are expected to follow information security policies, protect confidential data, complete required training, and report suspected security incidents.
Requirements
- Bachelor of Science or bachelor's degree in Computer Science or Computer Information Systems.
- Previous experience dealing directly with both customers and developers.
- Experience performing requirements gathering and managing customers through a Functional Specification creation process.
- Strong analytical skills.
- Understanding of software design and databases.
- Excellent business and technical problem-solving capability.
- Excellent verbal and written communication skills.
- Must be eligible to work in the USA long term without sponsorship.
Nice To Haves
- Master's degree.
- Experience working with WMS, Supply Chain Management, and Logistics applications.
Responsibilities
- Create and maintain functional specification documents for software products, either supporting other Business Systems Analysts or for an assigned project.
- Communicate with Business Systems Analysts and project stakeholders to gather requirements and system functionality and obtain approval of project functional specifications.
- Work with project Business Systems Analysts and/or customers to define and simplify requirements.
- Work with internal and external project teams to build the User Acceptance Test Plan.
- Develop overview and detailed system workflows that meet project requirements for each functional area.
- Create and maintain product-level requirements, standard workflows, and module descriptions for software products.
- Assist the QA group with developing test plans and performing testing as needed.
- Participate in internal integration testing activities to ensure continuous control over materials and products.
- Assist the Training and Development team with creating and maintaining training materials.
- Assist with customer training and train Sales and Operations groups on new products or changes to existing products.
- Provide product support to Sales and Operations groups.
- Work with the project manager or Sales as Software Change Requests are created.
- Participate in on-site training, testing, and project go-live activities as needed.
- Help educate the company about its software products, including through lunchtime training sessions and email communications.
- Write user documentation and conduct end-user training.
- Track and resolve open questions to help carry projects through completion of the Functional Specification phase.
- Consistently communicate both good news and bad news to the Business Systems Analyst Team Lead and Manager.
- Follow information security policies, protect confidential data, complete required training, and report suspected security incidents.
Benefits
- Health, dental, and vision insurance.
- 401(k) retirement plan with a company match.
- Vacation and holiday pay.
- Paid volunteer time off.
- Tuition reimbursement.
- Professional associations, conferences, and subscriptions.
- Company meetings and events.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
