Business Systems Analyst, Digital Banking

Jefferson Bank•San Antonio, TX

About The Position

The Digital Banking Business Systems Analyst partners with business units, Information Technology, Product Managers, Project Managers, and third-party vendors to analyze business needs, optimize processes, and deliver technology solutions supporting Jefferson Bank’s strategic and operational objectives. Within Digital Banking, the role supports online and mobile banking, digital account opening and onboarding, treasury management services, customer self-service, and other customer-facing digital platforms. The analyst gathers and documents requirements, supports application functionality, facilitates solution design, coordinates testing, and identifies opportunities to improve efficiency and automation. The position serves as the business systems analyst and subject matter resource for assigned applications, platforms, business units, systems, and processes. It analyzes workflows, system functionality, and user needs; provides application support and troubleshooting; coordinates maintenance and configuration updates; and communicates vendor releases, system changes, risks, and impacts. The analyst facilitates requirements sessions, documents current- and future-state processes and system specifications, develops and executes tests, supports user acceptance testing, and assists with deployment and post-implementation activities. The role also serves as a liaison among business stakeholders, product and project managers, vendors, and technical teams, and supports business cases and governance processes.

Requirements

At least 3 years of experience in banking, financial services, business systems, operations, or a technology support environment.
Strong understanding of business process analysis, system configuration concepts, application support, and stakeholder communication.
Excellent interpersonal and customer service skills, with strong verbal and written communication skills.
Ability to lift, bend, and reach to move materials and equipment weighing up to 35 pounds; move about an office environment; communicate verbally; use a keyboard; and sit, read, and focus on documents and computer screens for extended periods.
Excellent computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Nice To Haves

Experience with banking systems, including Jack Henry SilverLake or comparable core banking platforms.
Experience supporting third-party application integration and support, including online banking, payments, wire, ACH, CRM, reporting, or workflow platforms.
Experience supporting technology projects, system conversions, or process-improvement initiatives.
Experience working with cross-functional project teams, business sponsors, vendors, and technical resources.
Experience developing process-flow diagrams, gap analyses, business cases, requirements documentation, and test plans.
Exposure to reporting tools, automation platforms, workflow tools, or AI-enabled productivity tools.
College degree in Computer Science, Information Systems, Business Administration, Finance, or a related field; relevant experience may substitute for formal education.

Responsibilities

Serve as the business systems analyst and subject matter resource for assigned applications, platforms, business units, systems, and processes.
Analyze business processes, workflows, system functionality, and user needs to improve efficiency, reduce manual effort, strengthen controls, and improve user experience.
Respond to application support requests and escalated user issues; troubleshoot problems and coordinate resolution with internal teams, business users, and vendors.
Provide daily application support, coordinate maintenance, monitor applications, review file transfers, and assist with approved configuration updates, permissions, and processing variables.
Monitor vendor communications about releases, updates, and known issues, and communicate system changes, risks, and impacts to affected business units.
Facilitate requirements sessions with business users, IT teams, and vendors; elicit, analyze, and document current- and future-state business processes.
Create process-flow diagrams, gap analyses, business and functional requirements, and other documentation; translate business needs into written specifications for system changes.
Create, document, and execute system test cases for application changes and upgrades; document results and coordinate defect resolution.
Support user acceptance testing, including developing test cases, facilitating sessions, tracking defects, and validating that changes meet requirements.
Support deployment and post-implementation activities, including readiness planning, issue tracking, lessons learned, and helping users understand new functionality.
Act as a liaison among Product Managers, Project Managers, business stakeholders, vendors, and technical teams, supporting business cases and governance processes.
Perform other duties as assigned.