Digital Banking Fraud Analyst

Dime Bank•Norwich, CT

1d•$22 - $42

About The Position

As a member of the digital banking team, the Digital Banking Fraud Analyst performs tasks supporting the bank’s digital banking and operations fraud prevention and detection services. The position helps management minimize fraud exposure and potential monetary losses across payment channels, including ACH, P2P, RTP, ATM, card services, checks, mobile and online banking, Regulation E claims, and deposit account payments. The analyst independently and collaboratively investigates suspicious activity to prevent losses to the bank and its customers. The role monitors and investigates real-time fraud alerts, reviews online banking activity, analyzes potential fraud and payment irregularities, processes ACH errors and disputes, and supports fraud prevention and recovery efforts. It also contributes to operational reporting, fraud procedures, management reporting, and backup support for cash management customers.

Requirements

Bachelor’s degree in business, finance, or a related field preferred, and/or three to five years of experience in bank fraud investigations, or a comparable combination of education and experience.
Strong written and verbal communication skills, including the ability to create clear and concise investigation summaries.
Strong organizational skills and ability to handle multiple projects efficiently and complete them on time.
Ability to interact and communicate effectively and professionally with all management levels to assess business needs.
Knowledge of state and federal banking regulations and compliance requirements.
Ability to operate a PC and proficiency in Microsoft Outlook, Word, Excel, and other software programs.

Nice To Haves

Experience with MasterCard and/or Visa debit card processing.
Knowledge of deposit regulations, primarily Regulations E, CC, and J.
Knowledge of the COCC Core Insight system.
Knowledge of Microsoft programs.

Responsibilities

Monitor and investigate real-time fraud alert queues and identify high-risk transactions, including online banking takeovers, fraudulent checks, remote/mobile/ATM deposits, and questionable items.
Monitor online banking reports to identify unauthorized transactions and fraudulent accounts.
Investigate potential check and deposit fraud, debit card and checking irregularities, returned deposited items, wire and ACH activity, check kiting, new account fraud, commercial and consumer loan fraud, and other suspicious activity.
Review and approve online banking external transfers daily, including RTP, P2P, and A2A transfers.
Process daily ACH transaction errors and exceptions, including returns for customers’ unauthorized transactions, in accordance with regulatory guidelines and NACHA operating rules.
Process card and ACH disputes in Centrix DTS, including chargebacks and ACH returns.
Collaborate with the bank’s debit card processor and team to prevent fraud and support recovery efforts involving account takeovers or brute-force attempts against the bank’s debit card portfolio.
Work with the Security Officer, BSA Officer, and Digital Banking Manager to liaise with law enforcement and other agencies and partners as required.
Serve as backup to the Security Officer for the Entre system.
Complete daily operational duties accurately and efficiently, identify red flags, and record them as appropriate.
Monitor cash items daily to ensure timely handling and prepare reports for management.
Assist with developing and updating fraud procedures and communicate changes to staff.
Prepare monthly management reports covering open and closed fraud cases, dollars lost and recovered, and types of fraud.
Provide backup support to cash management customers regarding ACH origination files, transaction exceptions or transmission errors, electronic services changes, Remote Deposit Capture, Lockbox, wires, Positive Pay, and system functionality.
Perform other job-related duties as assigned.