Fraud Analyst

Arkansas Federal Credit Union•Little Rock, AR

About The Position

The Fraud Analyst I detects, researches, documents, investigates, and resolves fraud-related events affecting Arkansas Federal Credit Union and its members. The role supports fraud operations and dispute resolution by using fraud-monitoring systems, investigative tools, and established procedures to identify risk, mitigate losses, and provide member service. It also supports fraud prevention through transaction reviews, alert management, member communication, and compliance with regulatory requirements and departmental procedures.

Requirements

High school diploma or GED required.
Strong analytical and investigative skills.
Ability to follow established procedures and regulatory requirements.
Effective verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and documentation practices.
Ability to work independently and recognize situations requiring escalation.
Working knowledge of Microsoft Office applications and fraud detection systems.

Nice To Haves

At least two years of experience in a financial institution, fraud, operations, risk, investigations, or a related field is preferred.

Responsibilities

Review, research, document, mitigate, and resolve alerts involving account, deposit, check, ACH, wire, online banking, mule account, identity theft, elder abuse, loan, and person-to-person payment fraud.
Investigate alerts generated through Verafin, BioCatch, Appgate (360 Risk Control), FICO, Meridian Link, and other fraud detection platforms.
Contact members to verify activity, authenticate transaction requests, confirm authorization, and identify potential scams or account compromise.
Review online banking wire transfer requests, perform required verification, document investigations, and complete transaction disposition activities.
Review loan and account application fraud alerts and investigate potential identity theft or application fraud indicators.
Respond to fraud-related member inquiries received through digital banking messages, telephone, and internal referrals.
Manage fraud-related inquiries from employees and business units and provide guidance on fraud prevention and mitigation procedures.
Complete dispute intake, documentation, member correspondence, investigations, and claim resolution in accordance with procedures and regulatory requirements for debit card, ACH, check, ATM, Zelle, and unauthorized electronic funds transfer transactions.
Escalate suspicious activity and fraud events to appropriate departments according to established processes and reporting requirements.
Maintain knowledge of Credit Union products, services, and associated fraud risks.
Perform other fraud-related duties as assigned.