Business Systems Analyst - Level III

PlanIT Group • Washington, DC

3d • Remote

About The Position

PlanIT Group is seeking a Business Systems Analyst - Level III to support our Federal customer in the Washington, DC area. The ideal candidate will review, analyze, and evaluate user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation. Incumbents function as a liaison between IT and users and have both business and technical expertise.

Requirements

• Payment Industry Experience - Strong understanding of payment gateways, payment processors, and acquiring banks.
• In-Depth knowledge of payment types such as Credit Cards, ACH, PayPal, Digit Wallets (Visa SRC, Apple Pay etc.), and alternative payment methods.
• Strong understanding with payment processing workflows, including authorization, capture, settlement, chargebacks, refunds, and disputes.
• Experience with subscription billing models or recurring payments.
• Experience with payment card data security standards (PCI DSS) and other relevant regulations, such as the General Data Protection Regulation (GDPR).
• Familiarity with high-volume and high-visibility payment systems.
• Hands-on experience with APIs related to payment and integration (e.g., REST, SOAP, XML and JSON).
• Understanding of encryption and tokenization techniques used to secure payment card data in transit and at rest.
• Exposure to payment orchestration platform and tools.
• Knowledge if payment fraud detection and mitigation techniques.
• Knowledge of batch and real-time transaction processing systems.
• Proficient in Agile frameworks (Scrum, Kanban etc.).
• Expertise in backlog grooming, sprint planning and defining acceptance criteria.
• Strong ability to act as a bridge between business stakeholders and technical teams.
• Proven experience in eliciting requirements, conducting stakeholder workshops, and documenting workflows.
• Ability to create wireframes, process diagrams, and user flows to explain requirements.
• Ability to troubleshoot payment processing issues and propose scalable solutions.
• Decision-making skills to prioritize features or technical debt in high-pressure environments.
• Minimum of 10-12 years' experience, in technology or software development.
• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then four additional years of related experience is required.
• Typically performs all functional duties independently.
• Must be able to obtain a Public Trust Clearance
• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
• All candidates must be a US Citizen or US Permanent Resident / Green Card required
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years.

Nice To Haves

• Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.

Responsibilities

• Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies.
• Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation.
• Functions as a liaison between IT and users, possessing both business and technical expertise.
• Translate business user stories into detailed technical user stories along with acceptance criteria and ensure alignment with development teams.
• Elicit requirements, conduct stakeholder workshops, and document workflows.
• Create wireframes, process diagrams, and user flows to explain requirements.
• Troubleshoot payment processing issues and propose scalable solutions.
• Prioritize features or technical debt in high-pressure environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior