Business Systems Analyst III

Blackhawk Network•Pleasanton, CA

2d•Hybrid

About The Position

As a Business Systems Analyst III, you will support the ongoing improvement and effective operation of business systems supporting Sales, Marketing, and other business units within the lead-to-customer process. With a strong functional and technical understanding of assigned business applications, you will collaborate with teammates and stakeholders to understand business needs, resolve system issues, and deliver process improvements. You will research trends, analyze data, and make recommendations that improve system usability, efficiency, and data quality. Working within the team and with cross-functional partners, you will administer, configure, test, and support integrations, automations, and enterprise applications. The BSA III will independently manage assigned work while escalating complex issues and contributing to team standards and continuous improvement.

Requirements

5+ years relevant work experience in Business Systems administration and integration
Experience analyzing and improving business processes, systems, and workflows supporting Sales, Marketing, and other related Revenue teams
Demonstrated ability to engage stakeholders, elicit requirements, and document functional and system requirements in an agile environment
Experience extracting (eg: SQL), translating, and presenting data as well as modeling data for integration, automation, reporting, and dashboards
Experience contributing to cross-functional projects using established project management or agile methodologies

Nice To Haves

Bachelor's degree in Information Systems, Business, or related field, or equivalent experience
Experience with and administration of multiple business systems across the spectrum, such as CRM (Salesforce), Marketing Automation (HubSpot, Marketo), data enrichment (Zoominfo, Clearbit), automation/integration middleware platforms (eg: Workato, Tray.io, Boomi)
QA/testing experience, including end user acceptance (UAT) testing
Certifications are welcome!
Experience working in a systems implementation practice, management consulting firm, or fast-growing SaaS environment (a plus!)
Candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.

Responsibilities

Support day-to-day operational aspects of assigned business systems, including administration, configuration, training, and documentation
Apply established best practices and contribute ideas for continuous improvement
Analyze business processes across the organization and identify areas for improvement and automation
Partner with stakeholders to translate business requirements into functional/technical requirements for execution using agile methodologies
Participate in ticket triage and provide input into backlog prioritization for managed systems
Create and maintain workflow diagrams, data models, and other analysis artifacts to support development and decision-making
Configure and build integrations and automations using approved native integrations, platforms, and development approaches, with guidance for complex solutions
Extract, scrub, quality control, normalize, and model data, following guidelines
Complete assigned tickets including functional/technical development, testing, review, UAT, and deployment while communicating progress and blockers
Deploy changes outside of normal business hours as necessary to minimize disruption
Engage vendor support via designated channels and field escalations
Perform additional duties as assigned