Business Support Specialist CC

Pike•Tampa, FL

11h

About The Position

The Business Support Specialist supports Pike Engineering field operations and Corporate staff in safety compliance, fleet services, lease management, travel processes, and facilities services. The role conducts research, handles confidential and non-routine information requests, and develops and presents reports and analysis to support management decision-making. It serves as a liaison between field operations leadership and Pike Engineering Corporate staff, helping ensure information and data are shared efficiently and effectively. The position works independently with limited supervision and guidance. Responsibilities include administering fleet policies and supporting fleet service needs, maintaining safety-program documentation, serving as the process owner for the travel policy and Concur travel management system, producing corporate reporting and dashboards, supporting storm response, and providing administrative and operational support for contracts, certificates of insurance, and risk-management activities. Some on-the-job training is required to learn the scope of responsibilities.

Requirements

High school degree or GED.
Associate degree (AA or equivalent) from a two-year college or technical school.
Three to five years of experience in an operations or administrative support role.
Ability to read and interpret procedure manuals and operational procedures.
Ability to write reports, business correspondence, and procedure manuals and to present information effectively and respond to questions.
Ability to apply basic mathematical concepts, including fractions, percentages, ratios, proportions, algebra, and geometry, and to compute rates and interpret spreadsheets.
Ability to interpret written, oral, diagram, or schedule-based instructions; define problems, collect data, establish facts, and draw valid conclusions.
Ability to maintain confidentiality and handle sensitive information professionally.
Team-oriented, detail-oriented, and able to follow directions accurately and consistently.
Self-motivated, able to work independently with limited supervision, and able to solve problems proactively.
Ability to work in a fast-paced environment with multiple tasks and changing demands, concentrate for extended periods, and analyze and interpret data.
Excellent communication and organizational skills.
Demonstrated competence in designing systems, managing processes, and improving efficiencies.
Ability to act with diplomacy and use discretion and good judgment.
Advanced knowledge of Microsoft Office Suite, including Access, Adobe Acrobat Professional, databases, and internet research.
Regular attendance is required.
Must be willing to work nights and/or weekends to support storm work.
Must sign a Non-Disclosure Agreement.

Nice To Haves

Bachelor’s degree from a four-year college or university in Business Administration, Operations Management, or Computer Science.
Energy or utility industry experience.

Responsibilities

Maintain an updated library of spreadsheets, databases, forms, documents, corporate information, and statistics for executives and assigned areas.
Administer vehicle fleet policies and procedures and support field operations with fleet service needs.
Support fleet budget development and provide fleet performance reports to the Director.
Process vehicle licensing, insurance, and claims as needed to support Pike Fleet Corporate policies.
Provide administrative and operational support for the Pike Engineering Safety Program, including maintaining required documentation, filing and retaining Safe Team meeting minutes, coordinating monthly safety topics with Pike Corporate safety, and updating the Pike Engineering Safety Manual to reflect corporate policies and regulatory changes.
Serve as subject matter expert and process owner for the travel policy and Concur travel management system.
Generate and format corporate dashboards, management reports, charts, tables, graphs, correspondence, and memos.
Support storm response activities, including making and receiving calls, organizing team response lists, and coordinating travel arrangements with the Corporate Travel service vendor.
Provide administrative and operational support for Pike Engineering contracts, certificates of insurance, and risk-management activities.
Perform other duties as assigned by management.
Conduct research and handle confidential and non-routine information requests.
Develop and present reports and analysis to assist management with operational decision-making.
Act as a liaison between field operations leadership and Pike Engineering Corporate staff for assigned areas of responsibility.