Business Support Specialist

Parkland Health

2d•Onsite

About The Position

This office-based support position is in the hospital’s Diagnostic Imaging department. It is a 40-hour-per-week position with benefits. The schedule is Friday, Saturday, and Sunday nights from 7:00 p.m. to 7:30 a.m., with the remaining four hours per week scheduled ad hoc. Night and weekend shift differentials apply. The role performs clerical work under standing instructions and requires general knowledge of department or hospital procedures. A current Heartsaver CPR course completion card from an approved provider is required within 90 days of hire and/or placement in the job.

Requirements

At least one year of clerical experience.
A current Heartsaver CPR course completion card from the American Heart Association, American Red Cross Rescue, or Military Training Network within 90 days of hire and/or placement in the job.

Responsibilities

Answers telephone calls, takes messages, routes calls, and provides standard information to callers.
Picks up, sorts, and delivers mail.
Monitors office supplies and places orders to maintain required levels.
Receives information from various sources and maintains it in standard form.
Classifies and accurately files materials in a simple serial classification system, and indexes routine materials according to standing instructions or precedent.
Maintains document files; posts, dates, and archives information for accuracy; and distributes material at established times or through predetermined channels.
Types standardized forms, routine correspondence, and reports.
Greets visitors, exchanges information, and takes appropriate standardized action to ensure contacts are made.
Identifies opportunities to improve work processes and internal and external customer satisfaction, and makes recommendations to a supervisor.
Keeps abreast of procedural changes to provide quality service, including attending in-house seminars, reading internal publications, and applying acquired knowledge to current work practices.
Maintains positive working relationships with co-workers to support efficient work processes.
Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines affecting the clerical area; develops effective internal controls to promote compliance with applicable state and federal laws and accreditation and health-plan requirements; and seeks guidance as needed.