Business Relationship Support Specialist

Wells Fargo•Los Angeles, CA

1d•$60,000 - $109,000•Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Specialist in Government Banking within the Commercial Bank. The role supports a large, multi-state, high-revenue Government Banking portfolio with significant operational and service demands. The specialist serves as a primary day-to-day point of contact for complex government customers and shares leadership responsibilities for a portfolio of accounts in partnership with Relationship Managers. The role involves managing complex customer and operational issues, evaluating portfolio profitability and risk, supporting complex transactions, ensuring compliance with policies and regulations, and identifying process improvements. The specialist collaborates with managers and internal partners on implementations, issue resolution, and status reporting; prepares presentations, training materials, and portfolio updates; and serves as a team lead and subject matter expert. The position offers a hybrid work schedule and is based at one of the listed locations in Los Angeles, Chandler, Phoenix, Tempe, or Scottsdale. Relocation assistance is not available, and the role is not eligible for visa sponsorship.

Requirements

At least 2 years of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination thereof.
Ability to exercise independent judgment while developing knowledge of the function, policies, procedures, and compliance requirements.
This position is not eligible for visa sponsorship.
Must work at one of the required listed locations; relocation assistance is not available.
Employees may be subject to compliance policies regarding outside activities or personal investing and may need to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable requirements if hired.

Nice To Haves

Strong experience supporting complex or large portfolios of business or government customers.
Ability to partner closely with Relationship Managers, customer support managers, partners, and senior leaders.
Self-motivation and proactivity, with the ability to independently manage priorities, identify issues, and drive solutions with minimal supervision.
Solid understanding of regulatory, audit, and compliance requirements within financial services.
Proven ability to manage and resolve complex customer issues, including escalations.
Experience coordinating across operations centers, internal bank partners, and external vendors.
Knowledge of Wells Fargo products and services and ability to identify opportunities to support customer growth.
Strong presentation and communication skills and experience serving as a subject matter expert.
Ability to manage high-operating-exposure portfolios and support complex transaction execution.
Strong organizational skills and attention to detail in documentation, policy, and business continuity planning.

Responsibilities

Be accountable for a complex portfolio of customers.
Share leadership responsibilities with managers and Relationship Managers to oversee a portfolio of accounts.
Serve as a primary day-to-day point of contact for complex government customers.
Identify opportunities for process improvements within the portfolio.
Review and analyze customer account decision processes and evaluate portfolio profitability and risk.
Verify compliance and report identified issues for resolution.
Make decisions on complex customer issues and use sound judgment in operational challenges.
Partner with managers and internal stakeholders to resolve issues, support implementations, and provide status updates.
Develop expertise in applicable policies, procedures, and compliance requirements.
Handle, escalate, and resolve complex customer issues.
Lead the team and serve as a subject matter expert for the department.
Collaborate and consult with peers, colleagues, managers, and internal partners to resolve issues and achieve goals.
Interact with internal customers and receive direction from leaders.
Independently manage priorities, anticipate customer and portfolio needs, and drive issue resolution through appropriate partners.
Collaborate with internal partners to execute complex transactions and manage high-risk or high-exposure accounts.
Prepare and deliver presentations, training materials, and portfolio updates for clients.
Follow applicable policies, procedures, and regulations.
Support applicable risk programs and obligations, including proactive monitoring, risk identification, escalation, and remediation.

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards