Oracle CC&B Specialist

Indotronix International Corporation • Gastonia, NC

23h • Hybrid

About The Position

The Application Support Analyst IV – Oracle CC&B Specialist supports and enhances Oracle Customer Care and Billing (CC&B) systems and related interfaces. The role provides technical expertise, application development, system maintenance, and project delivery support to help ensure stable and efficient business operations. The position works collaboratively with cross-functional teams to develop technology solutions that improve customer experience and business outcomes.

The role is based in Gastonia, North Carolina, and follows a hybrid schedule: onsite in the office Monday, Tuesday, and Thursday, and remote Wednesday and Friday. The working environment is a typical office environment, with travel of up to 10% required.

Requirements

• A university degree in Computer Science, Information Technology, or a related field, or a two-year technical diploma combined with relevant experience.
• Six or more years of experience in IT application development.
• Strong expertise in Java development, Java Web Services, and enterprise application support.
• Advanced SQL development skills, including query optimization, and experience working with Oracle databases.
• Strong knowledge of XML, data integration concepts, Linux operating systems, scripting, and development tools such as Eclipse.
• Ability to analyze complex technical problems, develop effective solutions, and act as a subject matter expert in the area of specialization.
• Ability to build strong relationships and communicate effectively with technical and non-technical stakeholders.
• Strong communication and interpersonal skills, including the ability to collaborate across all levels of an organization, build trusted relationships, and influence stakeholders.
• Customer focus, including the ability to understand business needs, identify challenges, and deliver technology solutions that drive business value.
• Analytical, problem-solving, and decision-making skills, including the ability to evaluate complex issues, use multiple tools and approaches, and recommend practical solutions.
• Ability to work independently.
• Ability to travel up to 10%.

Nice To Haves

• Oracle CC&B experience.
• Experience with web technologies such as Java Server Pages (JSP).

Responsibilities

• Serve as a technical expert for Oracle CC&B applications, providing analysis, development, maintenance, and production support.
• Design, develop, test, debug, and document application enhancements, integrations, and system improvements.
• Lead and support complex projects by managing priorities, tracking risks and issues, and providing regular status updates to stakeholders.
• Collaborate with business, architecture, operational, and development teams to define solutions aligned with organizational standards and objectives.
• Advocate for business needs throughout solution design, development, testing, and implementation.
• Identify, communicate, and mitigate project risks, and develop contingency plans to support successful delivery.
• Support functional specifications, data-related deliverables, quality assurance testing, and transition-to-sustainment activities to ensure long-term solution stability.

What This Job Offers

• Career Level: Senior