Business Support Specialist I

First Citizens Bank • Raleigh, NC

1d • Remote

About The Position

This remote role may only be hired in North Carolina, South Carolina, or Arizona. The position supports Bank products or services within a business unit by carrying out daily operating activities. It works directly with individuals to address issues and respond to inquiries, facilitating workflow and client satisfaction through handling, processing, and servicing requests.

The role manages accounts, portfolios, or packages specific to a line of business, including creation and termination. It performs routine data entry, processing, and documentation while ensuring accuracy and compliance with applicable rules and regulations. It also performs operational tasks related to customer, vendor, and associate inquiries; develops relationships to support business goals and streamline service; determines needs and provides resolutions; and applies knowledge of its work area to troubleshoot for internal and external parties. The position may assist with promotion and distribution of Bank products or services.

Requirements

• High school diploma or GED.
• At least 2 years of experience in Operations, Support, or Customer Service.
• Customer service skills.
• Organization skills.
• Problem-solving skills.
• Troubleshooting skills.
• Ability to build productive relationships.

Nice To Haves

• Treasury experience preferred.

Responsibilities

• Manage accounts, portfolios, or packages specific to a line of business, including creation and termination.
• Perform routine data entry, processing, and documentation, ensuring accuracy and compliance with all rules and regulations.
• Perform operational tasks related to customer, vendor, and associate inquiries.
• Develop relationships with customers, associates, or vendors to achieve business goals and streamline the service experience.
• Determine target needs and provide resolutions.
• Provide knowledge in the area of work and assist with troubleshooting for internal and external parties.
• May assist in promoting and distributing Bank products or services.

Benefits

• The company describes its benefits program as competitive, thoughtfully designed, and intended to meet associates’ needs; further details are available at the provided benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED