Customer Care Business Support Specialist I

Otter Tail Corporation Careers • Fergus Falls, MN

5d

About The Position

The Business Support Specialist I provides administrative, reporting, and program support to Customer Care, Customer Experience, and other business areas. The role coordinates day-to-day activities, maintains accurate information, supports customer programs, and contributes to cross-functional projects and initiatives. It is suited to an organized, detail-oriented, adaptable person who can balance multiple priorities. The position reports to the Supervisor Customer Care Support.

Requirements

• Two-year business degree or equivalent combination of education and relevant work experience.
• Proficiency in Microsoft Office applications, including Teams, Word, Excel, and PowerPoint.
• Strong organizational, prioritization, and project coordination skills.
• Ability to manage multiple assignments, deadlines, reporting requirements, and administrative processes.
• Strong written and verbal communication skills.
• Excellent attention to detail and commitment to producing accurate work.
• Ability to collect, review, organize, and report information effectively.
• Sound judgment and ability to maintain confidentiality.
• Adaptability and comfort working across multiple systems, processes, and business areas.
• Ability to follow established policies and guidelines while selecting an appropriate course of action when situations are uncertain.

Nice To Haves

• Experience with Smartsheet, Cayenta, CIS, or a related customer information system.

Responsibilities

• Provide administrative and operational support to Customer Care, Customer Experience, Sales, Training, and other assigned business areas.
• Coordinate meetings, schedules, communications, documentation, and related logistics.
• Assist with customer programs, including application processing, account reviews, documentation, and record retention.
• Prepare and maintain reports, dashboards, metrics, regulatory filings, and other business information.
• Collect, review, organize, and verify data to support accurate and timely reporting.
• Assist with customer rebates, tax exemptions, franchise agreements, invoices, purchasing, expense reports, and P-card activities.
• Provide administrative assistance for state regulatory commission reports and filings, including preparation, formatting, and review.
• Support event logistics for tradeshows, workshops, display booths, and memberships.
• Maintain internal communications and web content, subject to appropriate review and approval.
• Administer and maintain assigned Smartsheet workspaces, reports, and business processes.
• Assist with system access requests and documentation.
• Provide backup support for other administrative assignments and the General Office switchboard as needed.
• Participate in departmental projects, process improvements, and cross-functional initiatives.

Benefits

• Competitive wage and benefit package.
• Incentive plans.
• Employee Stock Ownership options.
• Retirement Savings Fund with employer match.
• Health, disability, and life insurance plan options.
• Training and development opportunities, including education reimbursement.
• Leadership development programs, online leadership courses, and mentorship opportunities.
• Mental health support through SupportLinc.
• Competitive vacation and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree