Customer Care Business Support Specialist I
About The Position
The Business Support Specialist I provides administrative, reporting, and program support to Customer Care, Customer Experience, and other business areas. The role coordinates day-to-day activities, maintains accurate information, supports customer programs, and contributes to cross-functional projects and initiatives. It is suited to an organized, detail-oriented, adaptable person who can balance multiple priorities. The position reports to the Supervisor Customer Care Support and is located in Fergus Falls. The position supports customer programs and business processes; prepares and maintains reports, dashboards, metrics, and regulatory filings; coordinates meetings and event logistics; and assists with purchasing, expense, invoicing, and related administrative work. It also maintains internal communications and web content subject to review and approval, administers assigned Smartsheet workspaces, and provides backup administrative and switchboard support.
Requirements
- Two-year business degree or equivalent combination of education and relevant work experience.
- Proficiency in Microsoft Office applications, including Teams, Word, Excel, and PowerPoint.
- Strong organizational, prioritization, and project coordination skills.
- Ability to manage multiple assignments, deadlines, reporting requirements, and administrative processes.
- Strong written and verbal communication skills.
- Excellent attention to detail and commitment to producing accurate work.
- Ability to collect, review, organize, and report information effectively.
- Sound judgment and ability to maintain confidentiality.
- Adaptability and comfort working across multiple systems, processes, and business areas.
- Ability to follow established policies and guidelines while selecting an appropriate course of action when situations are uncertain.
Nice To Haves
- Experience with Smartsheet, Cayenta, CIS, or a related customer information system.
Responsibilities
- Provide administrative and operational support to Customer Care, Customer Experience, Sales, Training, and other assigned business areas.
- Coordinate meetings, schedules, communications, documentation, and related logistics.
- Assist with customer programs, including application processing, account reviews, documentation, and record retention.
- Prepare and maintain reports, dashboards, metrics, regulatory filings, and other business information.
- Collect, review, organize, and verify data to support accurate and timely reporting.
- Assist with customer rebates, tax exemptions, franchise agreements, invoices, purchasing, expense reports, and P-card activities.
- Provide administrative assistance for state regulatory commission reports and filings, including preparation, formatting, and review.
- Support event logistics for tradeshows, workshops, display booths, and memberships.
- Maintain internal communications and web content, subject to appropriate review and approval.
- Administer and maintain assigned Smartsheet workspaces, reports, and business processes.
- Assist with system access requests and documentation.
- Provide backup support for other administrative assignments and the General Office switchboard as needed.
- Participate in departmental projects, process improvements, and cross-functional initiatives.
Benefits
- Competitive wage and benefit package
- Incentive plans
- Employee Stock Ownership options
- Retirement Savings Fund with employer match
- Health, disability, and life insurance plan options
- Training and development opportunities each year
- Education reimbursement
- Leadership development programs, online leadership courses, and mentorship opportunities
- Mental health support through SupportLinc
- Competitive vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
