Business Support Specialist I

First Citizens Bank•Phoenix, AZ

2d•Remote

About The Position

This remote role supports Bank products or services within a business unit by carrying out daily operating activities. The specialist works directly with individuals to address issues and respond to inquiries, facilitates workflow, and supports client satisfaction through handling, processing, and servicing requests. The role may only be hired in Arizona.

Requirements

High school diploma or GED.
At least 2 years of experience in operations, support, or customer service.
Customer service skills.
Organization skills.
Problem-solving skills.
Troubleshooting skills.
Ability to build productive relationships.

Nice To Haves

Treasury experience.

Responsibilities

Manage accounts, portfolios, or packages specific to the line of business, including their creation and termination.
Perform routine data entry, processing, and documentation while ensuring accuracy and compliance with applicable rules and regulations.
Perform operational tasks arising from customer, vendor, and associate inquiries.
Develop relationships with customers, associates, or vendors to achieve business goals and streamline the service experience.
Determine target needs and provide resolutions.
Provide knowledge in the area of work and assist internal and external parties with troubleshooting.
May assist with the promotion and distribution of Bank products or services.