FT Business Supervisor

UPS Supply Chain Solutions • Kansas City, MO

6d

About The Position

This position manages the center’s daily operational business requirements, including safety processes, service elements, and key performance indicators (KPIs). The role manages labor cases and Human Resources (Workday) updates, oversees various on-road activities, and coordinates the end-of-day service provider routine. It covers On Road, Package Dispatch, and manager responsibilities as needed. The Business Supervisor trains, coaches, and supervises others.

Requirements

• Excellent communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint).
• Working knowledge of UPS software and systems, including Time and Labor, DCS, ODSe, GTS, and Workday.
• On Road experience and PDS skills, including knowledge of DPS, DMS, and Dispatch Principles.
• Department of Transportation (DOT) Medical Card.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

• Knowledge of Preload operations.
• Familiarity with processes in HR, Labor, Automotive, IE, and BaSE.

Responsibilities

• Performs key performance indicator analysis for high-gain employees.
• Provides a daily performance recap of manager results and expectations.
• Oversees part-time center supervisors and ensures daily tasks and training are completed.
• Reviews and updates the customer experience dashboard and onboards new customers.
• Performs general dispatch planning and adjustments, including a daily review of RTWs.
• Manages on-road dispatch and communicates service provider load adjustments to others.
• Coordinates vehicle lineup with groups including dispatch and wash.
• Prepares discipline, grievances, and service provider concerns.
• Monitors the GSHRMIS dashboard and safety compliance components.
• Covers Business Manager responsibilities when necessary.
• Manages labor cases and Human Resources (Workday) updates.
• Coordinates the end-of-day service provider routine.
• Trains, coaches, and supervises others.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed