FT Merchandising Supervisor

Miracle Hill Ministries•Greenville, SC

About The Position

Miracle Hill Ministries is South Carolina's largest and most comprehensive provider of homeless services. Its mission is to serve people experiencing homelessness physically, emotionally, and spiritually as they move toward independence, stability, and healthy relationships. The Merchandising Supervisor oversees salesfloor processes, including customer service and transactions, merchandise placement, and maintaining an organized, clean salesfloor. The role focuses on creating a customer-friendly experience through Christ-centered leadership and personal example. The position supervises thrift store associates and volunteers, supports store operations, and helps cultivate a respectful, service-oriented environment.

Requirements

High school diploma or equivalent.
Three years of retail experience; one or more years in a supervisory role is preferred.
Basic computer skills, cash register ability, and accurate cash handling are required.
Ability to see, distinguish color, hear, speak, bend, lift, and move up to 35 pounds regularly.
Ability to stand for an entire shift, often in a stationary position.
Ability to manipulate tagging and pricing guns repetitively.
Ability to reach into the bottom of a Gaylord box.
Applicants must read and agree with Miracle Hill's Doctrinal Statement and Employment Qualifications.
Willingness to share the Christian faith and the ministry's doctrinal beliefs, consistent with the ministry's stated religious hiring requirements.

Nice To Haves

One or more years of retail supervisory experience.
Specialized training is not required.

Responsibilities

Ensure employees and volunteers follow Miracle Hill Ministries’ philosophy and policies.
Provide Christ-centered leadership and ensure people are treated with fairness, dignity, and respect.
Cultivate a Christ-centered store environment by promptly greeting, assisting, and thanking donors and customers.
Communicate effectively and resolve employee, donor, and customer concerns courteously and respectfully.
Ensure timely processing and placement of incoming merchandise and go-backs on the salesfloor.
Maintain a neat, clean, organized, customer-friendly salesfloor and merchandising layout free of hazards.
Train thrift associates and volunteers on standard operating procedures and provide coaching and feedback.
Secure and account for store funds and ensure cash-handling procedures are followed.
Set an example of efficient, outstanding customer service and purposeful work.
Assist with planning and preparing staff schedules and assigning duties to employees and volunteers.
Evaluate inventory needs and proactively order merchandise and store supplies from the warehouse and vendors.
Ensure compliance with safety guidelines and promptly correct and report hazards and incidents.
Encourage spiritual growth among employees and volunteers and be willing to lead daily devotionals.
Be willing to share the Good News of Jesus Christ, give a personal testimony, and pray with or for people served by the ministry.
Perform required thrift associate duties and other duties assigned by the store manager.
Model Miracle Hill's core values: Christ-centeredness, compassion, integrity, and continual growth.
Manage time and work habits to meet production needs and other assigned tasks; motivate self and others to take initiative.
Use delegation and communication skills to convey important information clearly and effectively.
Demonstrate servant leadership through humility, accountability, flexibility, problem-solving, initiative, and conflict resolution.
Coach, teach, train, and develop others to establish a productive and positive work environment.