FT Merchandising Supervisor

Miracle Hill Ministries•Greenville, SC

About The Position

The Merchandising Supervisor oversees salesfloor processes at a Miracle Hill Ministries thrift store, including customer service, transactions, merchandise placement, and maintaining a clean, organized, safe, and customer-friendly salesfloor. The role provides Christ-centered leadership to employees and volunteers and helps create an experience that reflects the ministry’s values and supports its mission of serving people experiencing homelessness as they move toward independence, stability, and healthy relationships. The supervisor trains, coaches, and supports thrift associates and volunteers; helps plan staff schedules and assign duties; monitors merchandise and supply needs; and ensures store funds and cash-handling procedures are managed properly. The role also promotes spiritual growth and may lead daily devotionals, share a personal testimony, and pray with or for people served by the ministry. The supervisor may perform thrift associate duties and other work assigned by the store manager. Applicants must read and agree with Miracle Hill Ministries’ Doctrinal Statement and Employment Qualifications. The ministry values its rights under federal law to hire individuals who share the Christian faith and its doctrinal beliefs.

Requirements

High school diploma or equivalent.
Three years of retail experience.
Basic computer skills.
Ability to use a cash register and handle cash accurately.
Ability to see, distinguish color, hear, and speak.
Ability to bend, lift, and move up to 35 pounds regularly.
Ability to stand for an entire shift, often in a stationary position.
Ability to manipulate tagging and pricing guns repetitively.
Ability to reach into the bottom of a Gaylord box.
Applicants must read and agree with Miracle Hill Ministries’ Doctrinal Statement and Employment Qualifications.
Share the Christian faith and the ministry’s doctrinal beliefs, in accordance with the stated employment qualifications.

Nice To Haves

One or more years of supervisory experience.
Willingness to lead daily devotionals.
Willingness to share a personal testimony and pray with or for people served by the ministry.

Responsibilities

Ensure employees’ and volunteers’ behavior aligns with Miracle Hill Ministries’ philosophy and policies.
Provide Christ-centered leadership and ensure people are treated with fairness, dignity, and respect.
Cultivate a Christ-centered store environment by promptly greeting, assisting, and thanking donors and customers.
Communicate effectively and resolve employee, donor, and customer concerns courteously and respectfully.
Ensure incoming merchandise and go-backs are processed and placed on the salesfloor in a timely manner.
Maintain a neat, clean, organized, customer-friendly, and hazard-free store appearance and merchandising layout.
Train thrift associates and volunteers in standard operating procedures, and provide coaching and feedback.
Ensure store funds are secured and accounted for and cash-handling procedures are followed.
Set an example of purposeful, efficient, and outstanding customer service.
Assist with planning and preparing staff schedules and assigning duties to employees and volunteers.
Evaluate inventory needs and proactively order merchandise and store supplies from the warehouse and vendors.
Ensure safety guidelines are followed and hazards and incidents are promptly corrected and reported.
Encourage spiritual growth among employees and volunteers and be willing to lead daily devotionals.
Be willing to share the Good News of Jesus Christ, give a personal testimony, and pray with or for people served by the ministry.
Perform required thrift associate duties and other duties assigned by the store manager.
Model Miracle Hill’s core values: Christ-centeredness, compassion, integrity, and continual growth.
Model good work habits, manage time efficiently, and motivate self and others to take initiative.
Use delegation and communication skills to convey important information clearly and effectively.
Exhibit servant leadership through humility, accountability, flexibility, problem solving, initiative, and conflict resolution.
Coach, teach, train, and develop others to establish a productive and positive work environment.