FT Business Supervisor

UPS•Kansas City, KS

About The Position

The Business Supervisor manages the center’s daily operational business requirements, including safety processes, service elements, and key performance indicators (KPIs). The role manages labor cases and Human Resources updates in Workday, coordinates end-of-day service provider routines, and oversees various on-road activities. The supervisor may cover On Road, Package Dispatch, and manager responsibilities as needed, and trains, coaches, and supervises others.

Requirements

Excellent communication skills.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Working knowledge of UPS software and systems, including Time and Labor, DCS, ODSe, GTS, and Workday.
On Road experience and PDS skills, including knowledge of DPS, DMS, and Dispatch Principles.
Department of Transportation (DOT) Medical Card.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Knowledge of Preload operations.
Familiarity with processes in HR, Labor, Automotive, IE, and BaSE.

Responsibilities

Perform KPI analysis for high-gain employees.
Provide daily performance recaps of manager results and expectations.
Oversee part-time center supervisors and ensure daily tasks and training are completed.
Review and update the customer experience dashboard and onboard new customers.
Plan general dispatch and make adjustments, including daily review of RTWs.
Manage on-road dispatch and communicate service provider load adjustments to others.
Coordinate vehicle lineups with groups including dispatch and wash.
Prepare discipline, grievances, and service provider concerns.
Monitor the GSHRMIS dashboard and safety compliance components.
Cover Business Manager responsibilities when necessary.
Manage labor cases and Human Resources updates in Workday.
Coordinate end-of-day service provider routines.
Train, coach, and supervise others.