Business Solutions Specialist

Pan American Health Organization • Washington, DC

1d • Onsite

About The Position

The Business Solutions Specialist contributes to the design, integration, and continuous improvement of enterprise business systems that support PAHO/WHO operations across the Americas. The role designs, develops, configures, and leads deployment of IT solutions, system integrations, enhancements, and business applications in collaboration with functional areas and external providers. It assesses business needs and existing systems architecture, recommending solution architectures aligned with Enterprise Architecture principles and organizational requirements.

The incumbent provides technical support for the PASB Management Information System (PMIS), translating business requirements into technical solutions and supporting system enhancements and integrations. The role develops interfaces, integrations, reports, KPIs, dashboards, and analytics solutions, and supports Workday security and business process administration. It collaborates with business owners, process experts, vendors, and IT teams to implement solutions, manage change, ensure security compliance, and drive continuous improvement. The specialist also reviews technology project proposals, identifies and mitigates risks, and promotes IT standards, best practices, innovation, and cost-effective solutions.

The position is under the general supervision of the Senior Advisor, Applications Development and Support (ITS/AT), and the direct supervision of the IT Advisor, Business Solutions and Integrations Architect (ITS/AT). It is a one-year post of limited duration, with a first-year probationary period.

Requirements

• Bachelor's degree in computer science, information systems, systems engineering, or another field related to the functions of the position, from an accredited institution.
• Seven years of combined national and international progressively responsible experience in managing and supporting enterprise business processes and information technology services.
• Very good knowledge of English or Spanish, with working knowledge of the other language.
• Demonstrated ability using MS Windows and Office 365 applications, including SharePoint, Power BI, and DevOps.
• Demonstrated abilities with cloud solutions involving serverless applications/compute, cloud software architecture, and Software as a Service (SaaS).
• Knowledge of Business Intelligence and Data Analytics technical architectures.
• Ability to design and implement reporting and analytical solutions.
• Ability to analyze and model business processes.
• Ability to engineer and design solutions across enterprise architecture and diverse technologies.
• Strong systems analysis, solution design, application development, and systems documentation skills.
• Knowledge of software development lifecycle methodologies, including Agile approaches.
• Ability to evaluate emerging technologies and translate business requirements into effective technical solutions.
• Experience managing complex IT projects involving multiple platforms, business processes, vendors, and cross-functional teams.
• Strong understanding of enterprise business functions, including budget, finance, accounting, payroll, human resources, and procurement.
• Strong analytical, communication, report-writing, and presentation skills.
• Knowledge of Windows operating systems, web and API services, databases, and modern development technologies.
• Ability to collaborate effectively, share knowledge, manage change, and deliver high-quality results in a dynamic environment.
• Ability to promote innovation, identify risks, and support continuous improvement initiatives.

Nice To Haves

• Knowledge of the Azure environment.
• Knowledge of French and/or Portuguese.
• Experience with ERP platforms such as Workday, SAP, Oracle, or similar solutions.

Responsibilities

• Design, develop, configure, and lead deployment of IT solutions, systems integrations, enhancements, and business applications in collaboration with functional areas and external providers.
• Assess business needs and existing systems architecture, and recommend solution architectures aligned with Enterprise Architecture principles and organizational requirements.
• Provide technical support for the PASB Management Information System (PMIS), translating business requirements into technical solutions and supporting system enhancements and integrations.
• Develop interfaces, integrations, reports, KPIs, dashboards, and analytics solutions, and support Workday security and business process administration.
• Collaborate with business owners, process experts, vendors, and IT teams to implement solutions, manage change, ensure security compliance, and support continuous improvement.
• Review technology project proposals, identify and mitigate risks, and promote IT standards, best practices, innovation trends, and cost-effective solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior