Business Technology Solutions Specialist

Caron Treatment Centers- Career • Wernersville, PA

2d • Hybrid

About The Position

The Business Technology Solutions Specialist is an embedded technology and process-improvement resource within IMS, partnering closely with assigned business areas to improve operational performance. The role identifies inefficiencies, delays, manual processes, workflow gaps, and other opportunities for improvement, then applies technology, automation, data, and process redesign to address them. It combines business analysis, process improvement, application administration, project execution, training, and change management. This is a highly visible individual-contributor role that works closely with operational leaders and staff while remaining part of IMS.

The specialist develops a strong understanding of assigned departments and serves as a primary technology resource for them. The role administers and optimizes designated enterprise applications, leads improvement initiatives from discovery through implementation, and helps assess automation, AI, integrations, and other technology solutions. It also develops training, supports adoption, and measures results against baselines and KPIs. The position is hybrid with a strong on-site presence and may support one or more business areas depending on organizational priorities.

Requirements

• Three to five years of experience in business systems, application administration, business analysis, process improvement, information technology, operations, or a related role.
• Experience administering or supporting enterprise applications.
• Experience leading process-improvement or technology-implementation initiatives.
• Experience with reporting, dashboards, metrics, or KPI development.
• Strong business-process-analysis and process-improvement skills.
• Strong analytical and problem-solving ability, including the ability to define and monitor KPIs.
• Ability to independently manage initiatives from discovery through implementation.
• Ability to translate between business needs and technical requirements.
• Strong interpersonal skills and ability to work effectively with all levels of the organization.
• Experience collaborating with system administrators, technical specialists, vendors, and business leaders.
• Strong documentation and training skills.
• Ability to meet the stated physical requirements, including repetitive use of hands and fingers; ambulating around campus facilities; standing, walking, and sitting for up to four hours at a time; repetitive bending and reaching up to eight hours a day; and lifting approximately 15 pounds to waist level or overhead.

Nice To Haves

• Bachelor’s degree in Information Systems or a related field preferred.
• Experience with workflow automation, low-code tools, or AI-enabled business solutions preferred but not required.
• For candidates in recovery, one year of continuous sobriety is preferred.

Responsibilities

• Develop an understanding of assigned departments, workflows, goals, challenges, and performance measures.
• Work closely with operational leaders and staff, spending meaningful time embedded with assigned business areas.
• Identify inefficiencies, bottlenecks, delays, redundant tasks, manual work, and other improvement opportunities.
• Lead structured process-improvement initiatives; document current-state workflows and help design future-state processes.
• Perform root-cause analysis, establish baseline performance measures, define appropriate KPIs, and recommend practical solutions.
• Serve as a primary technology resource for assigned business areas and administer and optimize designated enterprise applications.
• Manage application configuration, workflows, permissions, vendor support, upgrades, and related administrative responsibilities as appropriate.
• Evaluate existing systems and work with IMS resources, system administrators, vendors, and business leaders to improve workflows and solve problems.
• Identify opportunities to reduce manual work through automation, workflow improvements, integrations, AI, and system configuration.
• Evaluate AI and other emerging technologies for potential operational improvements and translate business needs into technical requirements.
• Ensure solutions align with organizational security, privacy, and technology standards.
• Lead improvement initiatives from discovery through implementation; gather requirements, coordinate stakeholders, manage timelines, and track deliverables.
• Perform or coordinate configuration, testing, user acceptance testing, implementation, documentation, and go-live activities.
• Collaborate with IMS specialists when projects require expertise in infrastructure, data, integrations, clinical systems, or enterprise applications.
• Develop training materials and provide end-user training for new systems, workflows, and process changes.
• Monitor adoption, identify barriers to success, and measure outcomes against established baselines and KPIs.
• Demonstrate measurable improvements, such as reduced processing time, fewer manual steps, improved service levels, increased productivity, fewer errors, or improved financial and operational performance.
• Travel as required.

Benefits

• Competitive pay
• Comprehensive benefits
• Generous paid time off
• Tuition reimbursement
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed