Business Technology Solutions Specialist

Caron Treatment Centers • Wernersville, PA

14h • Hybrid

About The Position

The Business Technology Solutions Specialist is an embedded technology and process-improvement resource within IMS who partners with assigned business areas to improve operational performance. The role identifies inefficiencies, delays, manual processes, workflow gaps, and other opportunities for improvement, then applies technology, automation, data, and process redesign to address them. It combines business analysis, process improvement, application administration, project execution, training, and change management. This is a highly visible individual-contributor role that works closely with operational leaders and staff while remaining part of IMS.

The specialist develops a strong understanding of assigned departments, their workflows, goals, challenges, and performance measures, and serves as a primary technology resource for those areas. The role administers and optimizes designated enterprise applications, evaluates automation and emerging technologies, and leads improvement initiatives from discovery through implementation. It also supports training and adoption, monitors outcomes against baselines and KPIs, and seeks measurable operational improvements.

This is a hybrid position with a strong on-site presence. The specialist spends significant time working directly with assigned departments and may support one or more business areas depending on organizational priorities. Occasional after-hours work may be required for critical issues, planned implementations, system changes, or go-live activities. Travel may be required.

Requirements

• Three to five years of experience in business systems, application administration, business analysis, process improvement, information technology, operations, or a related role.
• Experience administering or supporting enterprise applications.
• Experience leading process-improvement or technology-implementation initiatives.
• Experience with reporting, dashboards, metrics, or KPI development.
• Strong business-process-analysis and process-improvement skills.
• Strong analytical and problem-solving ability, including the ability to define and monitor KPIs.
• Ability to independently manage initiatives from discovery through implementation.
• Ability to translate between business needs and technical requirements.
• Strong interpersonal skills and ability to work effectively with all levels of the organization.
• Experience collaborating with system administrators, technical specialists, vendors, and business leaders.
• Strong documentation and training skills.
• If in recovery, one year of continuous sobriety is preferred.

Nice To Haves

• Bachelor’s degree in Information Systems or a related field preferred.
• Experience with workflow automation, low-code tools, or AI-enabled business solutions preferred but not required.
• If in recovery, one year of continuous sobriety is preferred.

Responsibilities

• Develop an understanding of assigned departments, workflows, goals, challenges, and performance measures, and work closely with their leaders and staff.
• Identify inefficiencies, bottlenecks, delays, redundant tasks, manual work, and other opportunities for improvement.
• Lead structured process-improvement initiatives; document current-state workflows and help design future-state processes.
• Perform root-cause analysis, establish baseline performance measures and KPIs, and recommend practical solutions based on impact, effort, cost, and available resources.
• Serve as a primary technology resource for assigned business areas and administer and optimize designated enterprise applications, including configuration, workflows, permissions, vendor support, and upgrades as appropriate.
• Evaluate existing systems and work with IMS resources, system administrators, vendors, and business leaders to improve workflows and solve problems.
• Identify opportunities to reduce manual work through automation, workflow improvements, integrations, AI, and system configuration; evaluate AI and other emerging technologies for operational improvement.
• Translate business needs into clear requirements for technical teams, vendors, and system owners, ensuring solutions align with security, privacy, and technology standards.
• Lead improvement initiatives from discovery through implementation; gather requirements, coordinate stakeholders, manage timelines, and track deliverables.
• Perform or coordinate configuration, testing, user acceptance testing, implementation, documentation, and go-live activities; collaborate with IMS specialists when projects require additional expertise.
• Develop training materials and provide end-user training for systems, workflows, and process changes.
• Monitor adoption and barriers to success, measure outcomes against baselines and KPIs, and demonstrate measurable improvements.
• Travel as required.

Benefits

• Competitive pay
• Comprehensive benefits
• Generous paid time off
• Tuition reimbursement
• 401(k) plan
• Opportunities to learn, grow, and build meaningful careers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed