Business Solutions Manager

OneMain Financial • Wilmington, DE

30d

About The Position

The Business Solutions Manager drives functional process improvements and manages business requirements for technology and data asset enhancements within the Debt Settlement Agency (DSA) channel. This role serves as a business process specialist, troubleshooting operational and technology issues and ensuring seamless data exchange between DSAs and internal systems. The manager collaborates with technology, operations, and DSA partners to advance debt settlement processes and support adoption of new digital solutions.

The position is based in Wilmington, Delaware. OneMain Financial describes itself as a provider of responsible access to credit for nonprime customers and offers personal loans, credit cards, and other products. The company emphasizes digital innovation, customer focus, flexible work arrangements, inclusion, career development, and community impact.

Requirements

• Bachelor’s degree required.
• At least 5 years of experience in business strategy, financial services, collections, or related fields.
• Proven experience with technology adoption and process improvement in a financial institution or similar environment.
• Strong analytical, strategic-thinking, and problem-solving skills.
• Experience collaborating with analytics, technology, and operations teams.
• Excellent presentation and communication skills, including the ability to influence at all levels.
• Demonstrated success driving strategic initiatives and change management.
• Knowledge of regulatory requirements and compliance standards in collections and financial services.
• Experience with data analytics tools, workflow automation, and digital transformation.

Nice To Haves

• Advanced degree in business (MBA), STEM, or a related field.

Responsibilities

• Identify, diagnose, and resolve operational and functional process issues in the DSA channel; lead workflow streamlining and efficiency improvements.
• Manage and troubleshoot data exchange between DSAs and internal platforms, partnering with IT and DSAs to maintain data integrity and resolve integration challenges.
• Gather, document, and prioritize business requirements for technology use cases and data asset enhancements, translating operational needs into actionable requirements for technology teams.
• Collaborate with technology teams to implement tools and enhancements that improve business processes and customer experience.
• Work with operations, technology, and DSA partners to support strategic initiatives and process improvements.
• Drive innovation and continuous improvement across business processes and foster proactive problem-solving.
• Prepare and deliver presentations and recommendations to senior leadership about process advancements and technology initiatives.

Benefits

• Health and well-being options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan with a 10% share discount
• Tuition reimbursement
• Continuing education
• Bonus eligibility
• Paid time off
• Paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager