Business Solutions Specialist

WEX • Maine, NY

6d • $71,200 - $84,900

About The Position

The Business Solutions Specialist serves as a technical architect and automation lead within one or more domain areas of Global Risk Operations. The role uses enterprise-approved tools, including Tableau, Python, SQL, and robotic process automation, to modernize legacy workflows and deliver scalable, audit-ready automation. It acts as a change agent for continuous improvement of the department’s technical and automation capabilities, with success measured by operational scale, efficiency and impact, and integrity and compliance.

The position engineers automated, self-service replacements for manual processes; builds and maintains infrastructure for financial risk workflows; and explores AI-driven technologies to reduce manual work. It also turns raw data into predictive insights, develops standardized self-service reporting environments, and creates solutions to reduce costs and operational risks.

The role tracks operational work, volumes, and turnaround times; administers departmental KPIs, dashboards, and scheduled and ad-hoc reporting; and educates colleagues on applications and automation. It maintains data integrity and regulatory and audit compliance, administers reports and version control, and ensures self-service tools include error handling and audit trails.

Requirements

• Bachelor’s degree in a quantitative field such as Computer Science, Data Analytics, or Finance, or an equivalent combination of education and relevant technical experience.
• 2–4 years of experience in a Finance or Risk Operations environment.
• Foundational understanding of SOX or similar regulatory frameworks.
• Demonstrated success converting manual processes into automated, scalable workflows.
• Proficiency in complex joins and ETL processes.
• Intermediate Python proficiency, specifically using Pandas and NumPy for data manipulation.
• Hands-on experience with enterprise RPA platforms such as UiPath or Power Automate.
• Intermediate or better SQL and Oracle database experience, including working with large data sets.
• Must successfully pass a background investigation.
• Strong analytical, troubleshooting, logical reasoning, and problem-solving skills, with the ability to provide clear direction and explanations.
• Ability to operate effectively and calmly in a complex, fast-paced, changing environment.
• Self-motivated, solution-oriented, and results-driven approach.
• Effective verbal and written communication skills.
• Strong time management, prioritization, goal-setting, planning, and work-scheduling skills.
• Strong critical thinking and problem-solving skills.
• Attention to detail and ability to recognize and respond to discrepancies.

Nice To Haves

• Experience with prompt engineering and building RAG systems or using LLM APIs to enhance automation.
• SAS programming skills.
• Experience interpreting contractual terms.
• Knowledge of WEX systems and business processes.
• Professional curiosity and a systems-thinking approach to problem-solving.

Responsibilities

• Identify manual bottlenecks and engineer automated, self-service replacements that meet enterprise technical standards.
• Build and maintain technical infrastructure for automated financial risk workflows across assigned regions.
• Integrate AI-driven technologies to reduce manual touchpoints and support scalable operations.
• Drive technical evolution through strategic thinking and process re-engineering.
• Transform raw data into strategic assets and provide predictive insights to stakeholders.
• Develop and manage standardized reporting environments, including Power BI and Tableau, that provide real-time data and maintain a single source of truth.
• Design and deploy technical solutions to produce measurable cost savings and mitigate operational risks.
• Analyze trends to identify emerging issues and provide management with clear, data-backed direction.
• Implement processes and reporting to track work items, volumes, and turnaround times and accurately capture operational data.
• Oversee departmental reporting, including KPIs, management dashboards, and scheduled and ad-hoc reporting.
• Educate the team on applications and automation technology and deliver sustainable alternatives to manual processes.
• Maintain data integrity and ensure automated reports and workflows comply with regulatory and internal audit standards.
• Administer reports and version control to preserve the reliability and longevity of deployed solutions.
• Build self-service tools with robust error handling and audit trails to prevent operational drift.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• Potential quarterly or annual bonus eligibility for non-sales roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level