Business Solutions Specialist

RELX • Alpharetta, GA

3d • Remote

About The Position

The Business Solutions Specialist works at the intersection of sales opportunities, product capabilities, and customer needs, serving as a trusted advisor to customers and prospects. The role supports sales teams with solution positioning and demonstrates how LexisNexis Risk Solutions products can address business-risk challenges. It leads discovery conversations, delivers presentations and product demonstrations, contributes to deal and account strategies, and provides solution-design guidance during the sales process.

The position partners with Sales, Product, Market Planning, Professional Services, and other go-to-market stakeholders. It brings customer, market, and competitive insights to Product and Market Planning teams to help identify emerging needs and new opportunities. This is an individual-contributor role with a strong customer-facing, consultative, and selling component. Success requires influential communication, critical thinking, and the ability to translate product functionality and technical concepts into clear business outcomes.

LexisNexis Risk Solutions’ Business Services vertical offers solutions to help businesses improve revenue growth, operational efficiency, and customer experience. Its solutions address anti-money laundering and counter-terrorist financing, identity authentication and verification, fraud and credit-risk mitigation, and customer data management. The team supports solutions for small-business credit risk, business fraud risk, business and business-owner verification, and business marketing.

Requirements

• Bachelor’s degree in a business-related discipline or equivalent related experience.
• Consultative communication skills, including active listening, exploring options, understanding customer needs, and influencing solution decisions.
• Strong presentation skills and the ability to communicate technical concepts clearly to technical and non-technical audiences.
• Critical-thinking, analytical, and problem-solving skills, with the ability to address complex business challenges.
• Relationship-building skills and the ability to collaborate effectively with customers and internal stakeholders.
• Ability to work independently while contributing effectively in a fast-paced, cross-functional team environment.
• Strong time-management and organizational skills, including the ability to prioritize and manage multiple requests concurrently.
• Ability to quickly understand and clearly articulate LexisNexis Risk Solutions products and capabilities.
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint, and Microsoft Teams.
• Ability to travel as required.

Nice To Haves

• Three or more years of technical sales, project management, implementation, or related customer-facing experience preferred.
• Three or more years of business risk management or closely related experience preferred.
• Experience with Visio, SmartDraw, Lucidchart, or similar workflow-diagramming software preferred.
• CRM technology experience preferred.
• Familiarity with APIs, server technologies, or structured data formats such as XML, JSON, and CSV may be needed for certain products.

Responsibilities

• Lead discovery conversations with customers and prospects to understand business-risk challenges, regulatory considerations, economic pressures, desired outcomes, and solution requirements.
• Provide product and subject-matter expertise throughout the sales process, answering questions and demonstrating product functionality and capabilities.
• Deliver customer-facing presentations and product demonstrations that connect product capabilities to customer pain points and desired outcomes.
• Partner with sales representatives and sales leadership to shape deal strategies and identify competitive, expansion, and whitespace opportunities.
• Participate in territory and account-planning sessions and help guide opportunities toward successful outcomes.
• Collaborate with sales teams to develop and recommend products, platforms, services, workflows, and process flows that meet customer requirements.
• Contribute product and solution-design information to proposals, RFP responses, projects, scoping documents, and high-level technical documentation.
• Build and maintain productive relationships with customer stakeholders and decision-makers, influencing through credibility, business insight, and product expertise.
• Develop and maintain an in-depth understanding of customer objectives, operational needs, and business-risk evaluation processes.
• Translate technical functionality into business-risk narratives for technical and non-technical audiences.
• Maintain awareness of market conditions, relevant regulations, competitive activity, industry trends, product updates, and emerging customer needs.
• Identify and communicate best practices to Sales, Product Management, Market Planning, Professional Services, and other internal stakeholders.
• Provide customer and market feedback to Product and Market Planning teams, including new solution opportunities identified through customer and industry engagement.
• Support customer rollout and integration activities for applicable delivery channels.
• Identify additional opportunities to position and expand LexisNexis Risk Solutions products and platforms with new and existing customers.
• Support effective working relationships among Sales, Professional Services, Product, Market Planning, and senior management.
• Perform other related duties as assigned.

Benefits

• Comprehensive, multi-carrier medical, dental, and vision benefits.
• 401(k) with match.
• Employee Share Purchase Plan.
• Wellness platform with incentives.
• Headspace app subscription.
• Employee Assistance and Time-off Programs.
• Short- and long-term disability insurance.
• Life and Accidental Death Insurance.
• Critical Illness and Hospital Indemnity coverage.
• Family benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
• Annual Paid Time Off.
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with a charity of choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level