Business Services Representative

Career Team•Bowling Green, KY

1d•Onsite

About The Position

The Business Services Representative (BSR) serves as the primary liaison between the Kentucky Career Center and regional employers, fostering collaboration to address workforce needs and trends. The role develops and maintains employer relationships, coordinates employer-site, regional, and Kentucky Career Center hiring events, and secures work experience (WEX) and on-the-job training (OJT) contracts that benefit jobseekers and businesses. The BSR communicates and follows up with employers, Career Advisors, and participants to support workforce solutions. This is an in-office role with frequent interaction with employers, team members, and community stakeholders, as well as travel to employer locations and regional hiring-event venues. The BSR is expected to be adaptable and committed to partnerships that benefit jobseekers and employers. The position reports to the Executive Director and is located at the Kentucky Career Center in Bowling Green, Kentucky.

Requirements

Strong relationship-building, communication, and negotiation skills.
Ability to analyze workforce trends and align services with employer needs.
Proficiency in event planning and management, with attention to detail.
Ability to coordinate multiple events, communicate with diverse stakeholders, and document hiring-event outcomes.
Competence in Microsoft Office Suite, Salesforce, and workforce data systems.

Nice To Haves

Previous experience in business outreach, workforce development, human resources, recruiting, or employer-facing event coordination.
Familiarity with WEX, OJT, and other workforce development programs.

Responsibilities

Advise employers on regional workforce trends and provide insights to help meet their hiring needs.
Gather employer input about workforce challenges and opportunities to align services accordingly.
Build and maintain strong relationships with regional employers.
Secure WEX and OJT contracts, aligning opportunities with participant goals and employer needs.
Check in regularly with employers to monitor participant progress during WEX or OJT placements.
Partner with employers to organize and conduct on-site hiring events, including identifying hiring needs, coordinating dates and schedules, confirming positions and candidate qualifications, arranging logistics, and connecting qualified jobseekers with employers.
Plan and coordinate multi-employer regional hiring events with employers, Kentucky Career Center staff, community organizations, and workforce partners; recruit employers and coordinate venues, schedules, setup, and staffing.
Organize and host Kentucky Career Center hiring events, including employer scheduling, space and equipment coordination, candidate outreach, registration or check-in, and on-site support for interviews and recruitment activities.
Promote hiring events through outreach with Career Advisors, workforce partners, and appropriate communication channels.
Serve as the primary point of contact for employers before, during, and after events; address logistical needs and provide responsive support.
Track employer participation, jobseeker attendance, interviews, referrals, job offers, hires, and other event outcomes; follow up with employers and use results to improve future events.
Provide Career Advisors timely updates on participant performance, hiring opportunities, event outcomes, and employer feedback.
Lead a weekly meeting focused on employer assistance, hiring event planning, and event outcomes.
Coordinate with internal teams to deliver workforce services to employers and participants.