Business Services Representative Target

First Citizens Bank • Boca Raton, FL

2d

About The Position

At First Citizens Bank, the Business Services Representative provides cash management solutions to commercial and business banking relationships and delivers business deposit products and related services. The representative partners with Business and Commercial Bankers as a subject matter expert in business deposits and related business services, while also sourcing new business opportunities.

The role focuses on achieving sales and relationship goals, engaging customers and referral sources through outreach, and offering relevant financial guidance. It also involves building collaborative customer and colleague relationships, identifying customer needs and referral opportunities, complying with applicable regulations and bank procedures, completing required training, and performing assigned office management duties. Where the role involves accepting deposits, the representative is accountable for transaction accuracy and operational efficiency.

Requirements

• Bachelor's degree and 2 years of experience, or a high school diploma/GED or equivalent and 6 years of experience in sales or financial services sales.
• Valid driver's license; the position requires frequent driving to other offices and bank customers. A bank car is not provided.
• Ability to apply a structured sales process.
• Ability to provide financial guidance and expertise.
• Financial literacy.
• Knowledge of retail and wealth solutions for referral.
• Knowledge of business deposit and cash management solutions.
• Business development skills.
• Networking and ability to build centers of influence.

Nice To Haves

• Experience in business development, business banking, lending, merchant services, or treasury management.

Responsibilities

• Achieve assigned individual and/or team financial, production, and relationship goals.
• Proactively engage customers, prospects, and referral sources to generate business and identify opportunities.
• Represent the Bank at civic and community events when appropriate, generating business and identifying potential CRA opportunities.
• Use appropriate planning and preparation to provide relevant financial guidance and support informed customer decisions.
• Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Listen to customers, ask questions to understand their needs, and take prompt action to address immediate needs.
• Seek coaching, support Bank initiatives, and use tools to optimize performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage risk.
• Complete required training by established deadlines.
• Perform assigned general office management duties.
• Ensure accurate and efficient deposit transactions when the role includes taking deposits.
• Partner with Business and Commercial Bankers as a subject matter expert in business deposits and related services.
• Self-source new business opportunities.

Benefits

• First Citizens Bank offers a competitive, thoughtfully designed benefits program intended to meet associates' needs; further details are available on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level