Business Services Representative

Center For Urban Famlies•Baltimore, MD

10h•Hybrid

About The Position

The Business Services Representative builds and sustains employer partnerships that support CFUF’s workforce development and training programs and create employment opportunities for CFUF members. The role combines sales and marketing capabilities with a commitment to supporting Baltimore City residents. It works closely with employer partners, STRIVE trainers, and Mobility Coaches to prepare participants for employment, connect candidates with suitable openings, and support placement and retention. The position spends significant time in the field with employers and collaborating internally. The schedule is Monday through Friday, 9 AM to 5 PM, with one remote workday per week.

Requirements

Bachelor’s degree required.
Three or more years of sales experience within a similar industry.
Excellent written and verbal communication, interpersonal, problem-solving, presentation, and organizational skills; attention to detail.
Proficiency with sales management software and CRM.
Ability to balance persuasion with professionalism.
Ability to build and maintain relationships with corporate, public, and/or community-based agencies.
Ability to work both independently and as part of a team in a collaborative setting.
Strong networking skills and executive presence.
Strong data management and data entry skills.
Valid driver’s license and reliable automobile transportation.
Ability and willingness to travel and attend meetings and appointments.
Resourcefulness, resilience, tenacity, personal integrity, and commitment to CFUF’s mission and social and economic opportunity, equity, and racial justice.

Nice To Haves

Bachelor’s degree in marketing, communications, or a related field preferred.
Master’s degree preferred.
Knowledge of electronic databases such as ETO and/or Apricot is a plus.
Compassion and investment in working with disadvantaged individuals, families, and communities.

Responsibilities

Research, identify, and engage viable employer partners in the Baltimore metropolitan area to develop relationships and employment openings.
Organize and facilitate monthly mock interview processes with employer partners for workforce development training cycles.
Create job leads and work with Mobility Coaches to match CFUF members’ skills, interests, and experience with opportunities.
Meet monthly targets for job leads, placements, and replacements based on annual key performance indicators.
Maintain engagement with employer partners throughout hiring and follow up to ensure quality placements that meet employer requirements.
Maintain updated records of employment placements, replacements, and retention activities in the CFUF database.
Work with employers to identify opportunities for CFUF members’ advancement and increased income and benefits.
Cultivate relationships with private, local, state, and federal workforce development agencies.
Hold quarterly employer partner convenings to evaluate partnerships and develop ways to strengthen them.
Assist with developing an Employer Advisory Board.
Monitor labor market trends and their effect on workforce development.
Coordinate projects such as job fairs, employer site visits, and job shadowing.
Develop apprenticeship pipelines and earn-and-learn models with employer partners.
Plan and implement an annual employer appreciation event.
Participate in team review meetings and help develop strategies to increase member job placement and retention.
Work with STRIVE trainers to help participants prepare resumes, practice interviewing, and prepare for job searches.
Coach CFUF members individually to assess employability and support job placement and retention.
Attend job fairs and employer engagement events.
Document employment placements and member interactions.
Perform other duties as assigned.