Business Services Representative

Center For Urban Famlies•Baltimore, MD

1d•$60,000 - $65,000•Hybrid

About The Position

The Business Services Representative develops and sustains employer relationships to generate employment opportunities and placements for CFUF members. The role collaborates with internal departments and Mobility Coaches to match qualified candidates with suitable openings, while working with STRIVE trainers to help participants prepare resumes, interview skills, and job searches. The representative also provides individual employability coaching and support with job placement and retention. Much of the work takes place in the field with employer partners or through internal collaboration. The position researches and engages employer partners across the Baltimore Metropolitan area, develops job leads, facilitates monthly mock interviews, and supports members through the hiring process. It tracks job leads, placements, replacements, and retention against performance targets, documents activities in CFUF’s database, and works with employers to create advancement opportunities and apprenticeship pipelines. The representative also coordinates job fairs, site visits, job shadowing, quarterly partner convenings, an annual employer appreciation event, and development of an Employer Advisory Board. The role monitors labor-market trends and contributes to team strategies to improve placement and retention outcomes. The schedule is Monday through Friday, 9 AM to 5 PM, with one day of remote work per week. The position requires a valid driver’s license, reliable automobile transportation, and willingness to travel to meetings and appointments.

Requirements

Bachelor’s degree required.
Three or more years of sales experience within a similar industry.
Excellent written and verbal communication, interpersonal, problem-solving, presentation, and organizational skills; attention to detail.
Proficiency with sales management software and CRM.
Ability to balance persuasion with professionalism.
Compassion and investment in working with disadvantaged individuals, families, and communities.
Demonstrated ability to build and maintain relationships within corporate, public, and/or community-based agencies.
Ability to work independently and as part of a team, and value a collaborative work setting.
Strong executive presence and networking skills.
Strong data management and data entry skills.
Valid driver’s license and reliable automobile transportation.
Ability and willingness to travel and attend meetings and appointments.
Resourcefulness, resilience, tenacity, personal integrity, and passion for CFUF’s mission to accelerate social and economic opportunities and advocate for policies promoting equity and racial justice.

Nice To Haves

Bachelor’s degree in marketing, communications, or a related field preferred.
Master’s degree preferred.
Knowledge of electronic databases such as ETO and/or Apricot is a plus.

Responsibilities

Research, identify, and engage viable employer partners in the Baltimore Metropolitan area to develop relationships and obtain job openings.
Organize, prepare, and facilitate monthly mock interview processes with employer partners for workforce development training cycles.
Create job leads and partner with Mobility Coaches to match CFUF members’ skills, interests, and experiences with employment opportunities.
Meet monthly targets for job leads, placements, and replacements based on annual key performance indicators.
Maintain engagement with employer partners throughout hiring and follow up to support placements that meet employer requirements.
Maintain updated records of employment placements, replacements, and retention activities in the CFUF database.
Work with employers to identify upward mobility opportunities for CFUF members to advance and increase annual income and benefits.
Cultivate relationships with private, local, state, and federal agencies involved in workforce development.
Hold quarterly employer partner convenings to evaluate results, address challenges, and develop ways to strengthen partnerships.
Assist with development of an Employer Advisory Board.
Monitor labor-market trends and their effects on workforce development.
Coordinate projects such as job fairs, employer site visits, and job shadowing.
Work with employer partners to create apprenticeship pipelines and earn-and-learn models for CFUF members.
Plan and implement an annual employer appreciation event.
Participate in team review meetings and help develop strategies to increase CFUF member job placement and retention.
Work across internal departments to ensure qualified candidates are placed in employment.
Work with STRIVE trainers to help participants prepare resumes, interview skills, and job searches.
Coach CFUF members individually to assess employability and support job placement and retention.
Attend job fairs and employer engagement events.
Perform other duties as assigned.