Representative - Business Services

Wynn Resorts•Las Vegas, NV

11h

About The Position

The Business Services Representative delivers service to resort guests, convention attendees, and visitors by supporting business, shipping, printing, and package-handling needs. The role represents Wynn’s Forbes Five-Star service standards and provides professional, efficient, and attentive assistance. The representative supports daily operations of the Business Services Center and Package Room, maintains a welcoming environment, and provides timely solutions to guest and business-related requests.

Requirements

At least two years of experience in a large-scale resort, convention hotel, business center, shipping environment, or related guest service role.
Strong knowledge of shipping and receiving processes, package tracking systems, and courier services.
High school diploma or equivalent.
Proficiency with Microsoft Office applications, business software, and standard office equipment, including printers, copiers, scanners, and fax machines.
Excellent verbal and written communication skills with a strong focus on guest service.
Exceptional organizational skills and attention to detail.
Ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy and luxury service standards.
Ability to prioritize multiple tasks and meet deadlines with minimal supervision.
Ability to obtain and maintain all required work cards, certifications, and licenses.
Must be at least 21 years old.
Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

Previous retail, customer service, or business services experience.
Experience operating manual and electric pallet jacks, forklifts, or similar equipment.

Responsibilities

Support daily operations of the Business Services Center and Package Room, ensuring efficient and accurate service delivery.
Assist guests with printing, copying, scanning, faxing, shipping, receiving, packaging, and mail handling.
Process incoming and outgoing packages and shipments while maintaining accurate records and tracking documentation.
Operate business center equipment, including computers, printers, copiers, scanners, and other office technology.
Provide assistance regarding shipping options, delivery timelines, business services, and resort amenities.
Maintain inventory of office and shipping supplies and notify management when replenishment is needed.
Keep work areas, equipment, and storage locations organized, secure, and presentable.
Resolve guest concerns and service requests promptly, using sound judgment and professionalism.
Maintain Forbes Five-Star and AAA Five-Diamond service standards in guest interactions.
Comply with departmental policies, safety procedures, and company standards.
Perform additional duties as assigned by management.