About The Position

The Business Services Representative collaborates with employers, education partners, and community organizations to develop and promote career pathways that address workforce needs in high-demand, high-wage industries. The role develops knowledge of local labor market conditions, industry trends, career pathways, and regional workforce needs to support job placement and workforce development. The representative works with businesses to identify job openings, work-based learning and training opportunities, and sustainable career pathways. They assist employers with recruiting, interviewing, and hiring qualified applicants, and work with case management staff to facilitate placements. The role also promotes workforce services and career pathway initiatives to community, education, and business leaders, organizes employer events, and follows up with employers to assess satisfaction and improve service quality. Occasional work outside normal business hours may be needed for events or deadlines.

Requirements

  • Bachelor's degree from an accredited university or college, or two years of work experience in business-to-business sales, marketing, customer service, staffing, or recruiting.
  • Excellent verbal and written communication and interpersonal skills.
  • Demonstrated strong customer service skills.
  • Strong presentation skills, with public speaking or outside sales experience.
  • Familiarity with the communities served and knowledge and understanding of local needs and resources.
  • Demonstrated knowledge of labor market trends.
  • Friendly, professional demeanor.
  • Ability to work well both in teams and independently.
  • Proficiency in Microsoft Windows and Office, including Word, Excel, and PowerPoint.
  • Valid driver's license in good standing and proof of current automobile insurance.

Nice To Haves

  • Sales or staffing experience preferred.

Responsibilities

  • Search for suitable job openings for clients and compare client qualifications with employer requirements.
  • Develop employment and career pathway opportunities, emphasizing high-wage, high-demand, and high-skill occupations aligned with regional workforce needs.
  • Establish and maintain active, frequent contact and ongoing relationships with area employers.
  • Maintain detailed knowledge of the local labor market, industry trends, career pathways, and high-wage, high-demand occupations.
  • Work with businesses to identify job openings, work-based learning opportunities, industry-recognized training initiatives, and career pathways.
  • Assist employers with recruiting, interviewing, and hiring qualified applicants.
  • Maintain a current listing of local job opportunities.
  • Keep project staff informed about local business workforce needs, industry trends, career pathways, and employment opportunities.
  • Work with case management staff to facilitate job placements.
  • Enlist community, education, and business leaders to increase awareness of workforce services, career pathway initiatives, and regional talent development strategies.
  • Follow up with employers to determine satisfaction with services and plan quality improvements.
  • Arrange for employers to speak to candidates about employment and employer expectations.
  • Set up job fairs and employer hiring events.
  • Occasionally work outside normal business hours for events or to meet deadlines.
  • Perform other duties as assigned.

Benefits

  • Extensive learning opportunities
  • Networking programs
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