Business Services Representative
About The Position
At First Citizens Bank, the Business Services Representative provides cash management solutions to commercial and business banking relationships. The role delivers business deposit products and related services to clients, partners with Business and Commercial Bankers as a subject matter expert in business deposits and related business services, and self-sources new business opportunities. The representative is responsible for sales, customer service, and operational and administrative duties. This includes achieving assigned financial, production, and relationship goals; engaging customers, prospects, and referral sources through proactive outreach; and, when appropriate, representing the Bank at civic and community events to generate business and identify potential CRA opportunities. The role fosters collaborative relationships, identifies customer needs and sales or referral opportunities, provides relevant financial guidance, and complies with regulations and Bank policies and procedures. It may also include general office management and responsibility for accurate deposit transactions and operational efficiency. The position requires a valid driver's license and frequent driving to other offices and customer locations. A Bank car is not provided. First Citizens Bank describes its benefits program as competitive and designed to meet associates' needs; further details are available through the company's benefits page.
Requirements
- Bachelor's degree and 2 years of experience, or a high school diploma/GED or equivalent and 6 years of experience in sales or financial services sales.
- Valid driver's license; frequent driving to other offices and Bank customers is required, and a Bank car is not provided.
- Application of a structured sales process.
- Ability to provide financial guidance and expertise.
- Financial literacy.
- Knowledge of retail and wealth solutions for referral.
- Knowledge of business deposit and cash management solutions.
- Business development skills.
- Networking and building centers of influence.
Nice To Haves
- Experience in business development, business banking, lending, merchant services, or treasury management.
Responsibilities
- Achieve assigned individual and/or team financial, production, and relationship results.
- Proactively engage customers, prospects, and referral sources to generate business opportunities.
- Represent the Bank at civic and community events when appropriate to generate business and identify potential CRA opportunities.
- Use sales practices that create value for both customers and the Bank, with appropriate partnering, planning, and preparation.
- Build collaborative partnerships with customers, prospects, and colleagues.
- Initiate conversations to uncover sales or referral opportunities; listen to customers, ask questions, and take prompt action to address their needs.
- Seek coaching, support Bank initiatives, and use tools to optimize performance.
- Comply with regulations, Bank policies, procedures, and delegated authorities to manage risk.
- Complete required training by established deadlines.
- Perform assigned general office management duties.
- Ensure accuracy and operational efficiency when taking deposits.
Benefits
- The Bank describes its benefits program as competitive, thoughtfully designed, and intended to meet associates' needs; details are available at the company's benefits page.
