Business Services Representative

Career Team•Ventura County, CA

2d•$28 - $30•Onsite

About The Position

Career TEAM is hiring a Business Services Representative (BSR) to promote job-seeking participants to employers and build relationships that generate job leads and employment opportunities. The BSR works with Career Navigators to match job-ready participants to employers based on participants’ qualifications, needs, abilities, and career goals. The position serves employers and job seekers throughout Ventura County and is based 100% onsite in Oxnard, California. Local travel may be required up to 70% of the time. The role also includes helping drive the Workforce on Wheels vehicle. The BSR develops employer partnerships and job opportunities, coordinates hiring and placement activities, and supports work-based learning, including On-the-Job Training (OJT), Incumbent Worker Training (IWT), and Transitional Jobs. The role maintains employer records and case documentation, tracks outcomes and performance, supports hiring events and skills-based hiring initiatives, and coordinates with Career Navigators, workforce partners, quality assurance, finance, and program management. The BSR must follow applicable program requirements and maintain accurate documentation in designated systems. This is a full-time, non-exempt position reporting to the Project Director. The stated pay range is $28–$30 per hour, commensurate with education and experience. Career TEAM offers a benefits package that includes healthcare, dental, and personal/vacation time.

Requirements

High school diploma or GED, with any combination of training and experience demonstrating the ability to perform the duties described.
Experience in job placement in a private or public agency within the last four years.
Experience working with at-risk populations.
Ability to establish and maintain effective working relationships with employer representatives and job seekers.
Familiarity with applicable federal, state, and local laws and regulations.
Ability to work in varied settings with culturally diverse customer bases and demonstrate cultural sensitivity.
Excellent interpersonal skills and ability to engage diverse audiences verbally and in writing.
Ability to work independently with minimal supervision and effectively as part of a team.
Exceptional time-management skills and ability to meet deadlines and work under pressure.
Excellent verbal and written communication skills.
Valid driver’s license.

Nice To Haves

Associate’s degree or higher.
Ability to speak and write Spanish.
Experience in public relations and technical writing.
Experience in career services and recruiting.
Experience with training and coaching in a performance-based environment.
Working knowledge of WIOA, Choices, SNAP, NCP, and applicable local workforce service programs.
Ability to multitask and be proactive.

Responsibilities

Proactively identify, recruit, and engage new employers throughout Ventura County and reengage existing or inactive business partners.
Build and maintain employer relationships, serve as a consistent point of contact, respond to employer needs, and identify partnership opportunities.
Assess employers’ hiring needs, required qualifications, skills gaps, workforce challenges, and opportunities for training, retention, and advancement.
Develop job opportunities aligned with participant qualifications and career goals; maintain job leads, follow up on opportunities, review leads shared by Career Navigators, and identify appropriate industry sectors.
Collaborate with Career Navigators to identify job-ready participants, review qualifications, and refer appropriate candidates to employers.
Coordinate interviews, follow up on hiring decisions, verify employment outcomes, and communicate placement information to assigned Career Navigators.
Identify and develop OJT opportunities; coordinate employer agreements and training plans; monitor progress; obtain monthly reports; coordinate invoices; and address training concerns and closeout requirements.
Identify employer training and upskilling needs and assist with IWT opportunities, agreements, implementation, monitoring, and documentation.
Identify and coordinate Transitional Jobs and other work-based learning opportunities with Career Navigators and program partners.
Follow up with employers on outstanding OJT documentation, invoices, payment status, and related issues, coordinating with Quality Assurance and Finance as appropriate.
Plan, coordinate, and support job fairs, targeted recruitment events, employer hiring initiatives, and industry-specific activities as assigned.
Maintain post-placement employer contact to assess satisfaction, support employee retention, address concerns, and identify additional hiring opportunities.
Coordinate with the Workforce Development Board’s Business Services Team, EDD, training providers, community organizations, and other workforce partners.
Partner with Career Navigators throughout employment and training services, sharing information about participant progress, opportunities, barriers, and outcomes while complementing—not replacing—their participant engagement and case-management responsibilities.
Document meaningful interactions personally conducted with VIPs in CalJOBS for VC WORKS and Career EDGE for VC HEAL; Career Navigators remain responsible for their own contact and case documentation.
Monitor hiring trends, high-demand occupations, priority industries, and emerging employment opportunities; participate in assigned industry working groups and employer partnership initiatives.
Connect businesses with workforce services such as recruitment assistance, training programs, skills assessments, and other resources; identify cross-program collaboration opportunities.
Support assigned employer engagement activities related to ACT WorkKeys, NCRC, Work Ready Communities, and other skills-based hiring initiatives.
Identify employer partners and workforce partnerships for approved employer spotlights, success stories, and outreach efforts.
Maintain accurate employer records, job orders, referrals, placements, and service activity in designated systems and trackers; use new or updated tracking tools as they are approved and rolled out.
Monitor and report employer engagement, partnerships, job development, referrals, interviews, placements, training opportunities, event outcomes, and other assigned performance measures.
Ensure employer-facing activities, training agreements, invoices, documentation, and reimbursement requests meet program requirements; coordinate with Career Navigators, Quality Assurance, and management to resolve discrepancies.
Respond promptly to assigned employer and partner requests, maintain status updates, complete follow-ups, document outcomes, and escalate unresolved concerns; coordinate commitments requiring staffing, scheduling, or funding authorization through Program Management.
Participate in assigned training, review updated business-services procedures, and implement approved practices to improve employer engagement and service delivery.
Help drive the Workforce on Wheels vehicle.
Perform other duties and projects as assigned.