Retail Business Services Production - Business Services Advisor (Sacramento Region)

Golden 1 Credit Union•Sacramento, CA

About The Position

Golden 1 Credit Union is seeking a Business Services Advisor to help small businesses succeed by building trusted relationships, identifying opportunities, and connecting business members with financial solutions that support growth, strengthen operations, and foster long-term partnerships. The advisor serves as the primary relationship manager for small business members in an assigned territory and engages members throughout the business life cycle. The role works with the Business Services Market Area Manager, branch employees, and other partners to grow business membership, increase product utilization and deposits, and deliver exceptional member service. It involves outreach and appointments, employee training, community engagement, reporting, needs-based financial conversations, and responsible administration of operational and risk policies. Golden 1 describes its total rewards philosophy as including compensation, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to diversity, equity, and inclusion.

Requirements

Required proven experience in small business banking, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.

Nice To Haves

Bachelor’s degree preferred; work experience may be considered in lieu of a four-year degree.

Responsibilities

Build relationships with prospective and existing members through proactive outreach and phone or in-person visits; ask about their financial needs and goals and explain how Golden 1 can help.
Plan and execute appointments with members.
Train branch employees on the Business Services Advisor role, small business requirements, service requests, and ways to support members’ broader financial needs.
Promote a positive, collaborative environment and effective communication and knowledge sharing among the business services team and branch associates.
Work with the Business Services Market Area Manager on products and marketing tactics to improve member penetration and business efficiencies.
Develop, recommend, and implement initiatives to improve service capabilities, business membership growth, product utilization, and member service.
Identify business opportunities and develop plans to drive performance across the retail channel, including home loans, investments, and other partnerships, while growing business membership and deposits.
Assist with scheduling appointments for new referrals, follow-up referrals, and existing account development.
Make outbound calls to members to identify potential opportunities.
Promote Golden 1 in served communities through community involvement and affiliations with beneficial organizations.
Provide the Business Services Market Area Manager with regular reporting on contacts, products, and other activities as needed.
Conduct needs-based conversations to identify credit, deposit, and servicing or processing needs; explain and demonstrate self-service mobile options.
Serve as the primary relationship manager for small business members in an assigned territory using member relationship management tools.
Protect credit union and member assets by properly executing and administering operational and risk management policies and procedures in compliance with credit union mandates and law.
Ensure compliance with organizational policies, industry best practices, and relevant laws and regulations.
Manage risk by understanding business risks, following policies, procedures, and controls, and ensuring compliance with applicable laws, rules, and regulations.