Retail Business Services Production - Business Services Advisor (Sacramento Region)

Golden 1 Talent Acquisition Team•Sacramento, CA

6d•$70,304 - $74,000

About The Position

The Business Services Advisor builds and grows relationships with prospective and existing small business members in an assigned territory. The role identifies members’ financial needs and goals, recommends relevant financial solutions, and serves as the primary relationship manager for small business members. The advisor supports business membership growth, product utilization, deposits, operational efficiency, and exceptional member service through proactive outreach, appointments, referrals, and community engagement. The position collaborates with the Business Services Market Area Manager and branch employees on products, marketing tactics, training, service improvements, and business development initiatives. It conducts needs-based conversations across members’ business life cycles, explains self-service mobile options, and follows organizational policies, risk controls, and applicable laws and regulations.

Requirements

Proven small business banking experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Proactively build relationships with prospective members and engage existing members through outreach, phone calls, and in-person visits to understand their financial needs and goals.
Plan and execute member appointments, including new referrals, follow-ups on previous referrals, and existing-account development.
Train branch employees on the Business Services Advisor role, small business requirements, service requests, and members’ broader financial needs.
Foster collaboration, effective communication, and knowledge sharing within the business services team and with branch associates.
Collaborate with the Business Services Market Area Manager on products and marketing tactics to improve member penetration and business efficiencies.
Develop, recommend, and implement initiatives to improve service capabilities, business membership growth, product utilization, and member service.
Identify business opportunities and develop plans to drive performance across the retail channel, including home loans, investments, and other partnerships, with the aim of growing business membership and deposits.
Conduct outbound calls to members to uncover potential opportunities.
Promote Golden 1 Credit Union in the communities it serves through community involvement, affiliations, and relationships with centers of influence.
Provide the Business Services Market Area Manager with regular reporting on contacts, products, and other activities as needed.
Engage members throughout all phases of the business life cycle, following policies and applying product knowledge.
Conduct needs-based conversations to identify credit, deposit, and servicing-processing needs, and explain and demonstrate mobile self-service options.
Manage small business member relationships in an assigned territory using member relationship management tools.
Protect credit union and member assets by properly administering operational and risk management policies and procedures in compliance with credit union requirements and the law.
Ensure compliance with organizational policies, industry best practices, and relevant laws and regulations; understand and manage business risks and adhere to applicable controls.