Business Program Manager

Microsoft•Redmond, WA

12h

About The Position

The Business Program Manager for MEC/ECS (Microsoft Experience Center/Employee Company Store) Operations, Readiness & Communications is responsible for executing programs that support field operations, readiness, communications, and frontline support for our two first-party physical retail locations: the Microsoft Experience Center in New York City and Company Store in Redmond. This role partners closely with cross functional teams to ensure field teams are informed, prepared, and able to execute effectively. This position focuses on program execution, operational readiness, and cross team coordination, operating in a fast-paced environment with multiple stakeholders and evolving priorities. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.

Responsibilities

Support execution of Back of House operational programs, including inventory processes, compliance activities, and field tooling.
Partner with Operations, Finance, Compliance, and vendors to ensure processes are followed and documented.
Track operational risks, issues, and dependencies; surface concerns and support resolution through established governance.
Maintain and update operational documentation, guides, and playbooks for field use.
Execute readiness plans for product launches, quarterly readiness moments, and operational changes.
Create and maintain field-facing training content, readiness materials, and supporting assets.
Partner with Product, Marketing, Sales, and Engineering teams to gather inputs and translate them into clear, actionable guidance.
Support rollout and adoption of readiness materials through defined channels and timelines.
Execute field communications plans, ensuring messaging is delivered through the correct channels and on schedule.
Maintain content pathways, communication tools, and sites to ensure information remains accurate and up to date.
Coordinate with partner teams to align messaging and reduce duplication or confusion for field teams.
Monitor feedback and questions from the field to inform updates and clarifications.
Support the execution of frontline support models for technical services and escalations.
Track performance metrics, trends, and common issues to inform improvements to readiness and documentation.
Partner with Product teams to escalate issues and support timely resolution.
Help maintain resources and documentation used by field teams.
Embody our Culture and Values