Program Manager- Business Operations

Wise • Austin, TX

21h

About The Position

Wise is a global technology company building the best way to move and manage the world’s money. This role is a unique opportunity to join one of the fastest growing companies in North America. The mission is to transform how Wise delivers its customer support experience to build a globally scalable and cost-effective model for the future. The role is for one of the first members of a newly set-up function that creates a bridge between Product and Engineering and Operations teams. This new function sits in the Business Operations organisation and will be responsible for running large scale transformational projects that impact multiple functions in the servicing organisation.

Requirements

• 6+ years of experience in project or programme management, or a background in building products at scale with a deep understanding of organisational complexity.
• Proven track record of managing complex, multi-phase projects using Agile, Waterfall, or hybrid methodologies.
• Skilled in creating high-quality project plans, breaking down tasks, mapping dependencies, and identifying the critical path.
• Natural leader who can influence people without direct authority and can act as a player-coach, switching effortlessly between being an individual contributor and leading a wider team.
• Highly data-driven. Knows how to gather and interpret data to identify opportunities, measure impact, and tell compelling stories that inspire action.
• Strong decision-making skills and expertise in overcoming complex challenges.
• Excellent verbal and written communication skills and adept at presenting complex concepts clearly to a variety of audiences, from senior leadership to operational teams.
• Excels at resolving challenges, making impactful decisions, and acting autonomously to drive projects forward.

Nice To Haves

• Experience with Jira and Atlassian products.
• Experience working with product and engineering teams on the implementation of large-scale technical projects or programs.

Responsibilities

• Create robust governance and drive the execution of large-scale, multidimensional projects.
• Manage the entire project lifecycle, from discovery and solution design to technical and operational implementation.
• Own critical cross-functional projects, with a key focus on areas like remediations and Fincrime.
• Work closely with partners in Product, Engineering, Customer Support, KYC, FinCrime, and Payment Operations to deliver results.
• Work on the top Product and operational initiatives across Wise and secure executive sponsorship to execute them.
• Leverage project governance expertise to manage scope, timelines, communications, and accountability.
• Proactively identify, track, and manage delivery risks, ensuring robust mitigation plans are in place while adhering to regulatory requirements.
• Clearly define what success looks like for projects and evaluate progress using a blend of qualitative and quantitative methods to demonstrate impact.

Benefits

• Opportunity to choose your path to impact and have the freedom to make your own calls.
• Chance to grow and inspire team members, helping to build out the programme management function within Business Operations.
• Fantastic exposure to the full breadth and depth of Wise's product and operational world, from customer service and fincrime to regional expansion and new product launches.
• Play a key role in the mission to make money without borders the new normal.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed