Business Operations – Program Manager, L&D

Clear Channel Outdoor • New York, NY

6d • $115,000 - $126,690 • Onsite

About The Position

As a member of the Clear Channel Outdoor Business Operations team, the Program Manager, Learning & Development (L&D) plays a key role in program management, leading projects in support of strategic initiatives that drive increased revenue and efficiency company-wide. More specifically, this role ensures successful execution by gathering and defining requirements, collaborating with key leaders and process owners, to design and implement effective roll-outs/initiatives.

Requirements

• Bachelor’s Degree preferred, or equivalent combination of education, training, experience, or military experience
• Minimum of 5 years’ experience in Learning and Development, project management, process improvement, business analysis, or knowledge Management
• Fluency in one or more project management or process improvement methodologies
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Visio
• Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps.
• Problem Solving: Identifies complex problems based on a broad range of factors, many of which are ambiguous or difficult to define.
• Results Focus: Taking a dynamic approach to work characterized by initiating decisions and actions. Concentrating on achieving the outcomes of a process or project while adhering to the overall strategy of the organization.
• Client Focus: Responds to client needs in a timely, professional, helpful, and courteous manner, regardless of client attitude.
• Fostering Communication: Presents information and facts in a logical manner, using appropriate phrasing and vocabulary.
• Agility: Remains calm when encountering uncertain circumstances. Reflects on successes and failures, to identify lessons learned on a continuing basis.
• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
• The employee must have the ability to lift and move items up to 20 pounds
• Employee must have the ability to see written documents, computer screens and to adjust focus

Nice To Haves

• Experience in Media sales, learning and development, or B2B sales process preferred
• Fluency with Articulate Storyline, Articulate Rise, Camtasia, and similar authoring tools preferred

Responsibilities

• Drive the development and implementation of diverse company strategic initiatives, link and align the efforts of diverse groups across the organization.
• Act as a key change agent for the company on strategic and operational improvement projects through L&D initiatives, and ensuring execution is seamless.
• Ensure successful definition, set-up, and implementation of L&D programs across all aspects of the business in conjunction with line management and key stakeholders.
• Conceptualize and communicate strategic solutions to gain buy-in and create measurable impact.
• Effectively communicate project status through the creation and maintenance of comprehensive project plans and the distribution of regular updates with regards to schedules, progress, risks, change impacts, results, etc.
• Maximize synergy and collaboration between various teams and business owners.
• Drive analytics and business intelligence to understand our industry and competitive dynamics, evaluate the overall performance or the impact of specific initiatives, and drive executive decisions.
• Provide administrative, analytical, conceptual, and other support in support of leadership and team members, as assigned.
• Drive the management and ongoing support of the LMS and additional platforms to support L&D project success and knowledge transfer.

Benefits

• Multiple Medical, Dental, and Vision Plans to choose from
• Health Care Spending Accounts (HSA and FSA Options)
• Medicare Assistance
• Dependent Care Flexible Spending Account
• Optional Short Term and Long Term Disability Plans
• Company Paid Employee Life and AD&D Insurance
• Supplemental Life and AD&D Insurance (Employee/Spouse/Child)
• Voluntary Benefits: Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance
• Pre-Tax Commuter Spending Account
• Employee Assistance Program (EAP)
• 401(k) Savings Plan with company match
• Paid Time Off (Accrued Vacation and Sick Plans)
• Free Digital Gym Membership and Discounted Memberships
• Professional Development Opportunities
• Employee Resource Groups
• Health, dental and vision plan options
• Spending and health savings accounts
• Employee assistance program
• Critical illness and accident insurance
• Life and disability insurance
• 401(k) Retirement with company match
• Paid time off
• Additional discount programs and benefits
• Identity theft protection
• Legal insurance
• Pet insurance
• Gym memberships
• Home and auto insurance
• Professional Development Opportunities
• Leadership development program
• Peer coaching
• Collaborative career development plans
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees