Business Program Manager

Microsoft • Redmond, WA

1d

About The Position

The Business Program Manager for MEC/ECS (Microsoft Experience Center/Employee Company Store) Operations, Readiness & Communications is responsible for executing programs that support field operations, readiness, communications, and frontline support for two first-party physical retail locations: the Microsoft Experience Center in New York City and Company Store in Redmond. This role partners closely with cross-functional teams to ensure field teams are informed, prepared, and able to execute effectively. This position focuses on program execution, operational readiness, and cross-team coordination, operating in a fast-paced environment with multiple stakeholders and evolving priorities. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Nice To Haves

• Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.

Responsibilities

• Support execution of Back of House operational programs, including inventory processes, compliance activities, and field tooling.
• Partner with Operations, Finance, Compliance, and vendors to ensure processes are followed and documented.
• Track operational risks, issues, and dependencies; surface concerns and support resolution through established governance.
• Maintain and update operational documentation, guides, and playbooks for field use.
• Execute readiness plans for product launches, quarterly readiness moments, and operational changes.
• Create and maintain field-facing training content, readiness materials, and supporting assets.
• Partner with Product, Marketing, Sales, and Engineering teams to gather inputs and translate them into clear, actionable guidance.
• Support rollout and adoption of readiness materials through defined channels and timelines.
• Execute field communications plans, ensuring messaging is delivered through the correct channels and on schedule.
• Maintain content pathways, communication tools, and sites to ensure information remains accurate and up to date.
• Coordinate with partner teams to align messaging and reduce duplication or confusion for field teams.
• Monitor feedback and questions from the field to inform updates and clarifications.
• Support the execution of frontline support models for technical services and escalations.
• Track performance metrics, trends, and common issues to inform improvements to readiness and documentation.
• Partner with Product teams to escalate issues and support timely resolution.
• Help maintain resources and documentation used by field teams.

Benefits

• Certain roles may be eligible for benefits and other compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees