Business Process Specialist II

Essential Utilities, Inc.•Wilkinsburg, PA

About The Position

Essential Utilities, Inc. is seeking a Business Process Specialist II to conduct methodical investigation, analysis, review, design, and documentation of information, systems, and processes related to operations. The role focuses on IntelliS meter inventory management, distribution, installation scheduling, and operational workflows, with attention to safety, efficiency, customer experience, and compliance. The specialist analyzes operational and inventory data, monitors meter deployment processes, identifies process gaps and risks, and develops recommendations and tools to improve workflow efficiency and service delivery. The role coordinates meter-related activities across internal departments, contractors, customers, and other business partners; supports customer communications and information requests; and develops process documentation and training materials. It also supports invoice processing, cost tracking, budget reporting, inventory forecasting, and identification of technology and process enhancements.

Requirements

Minimum of 5 years of analytical experience.
Demonstrated experience in research, analysis, and developing logical results.
Strong knowledge of business processes, operational workflows, inventory management practices, and utility operations related to meter deployment and customer service.
Working knowledge of applicable company policies, procedures, safety requirements, and regulatory compliance standards relevant to meter installation and utility operations.
Strong analytical skills and ability to interpret operational, inventory, and performance data.
Proficiency in data management, reporting, and process improvement methodologies, with strong attention to detail and organizational skills.
Problem-solving skills, including identifying process gaps, evaluating alternatives, and recommending practical solutions.
Project coordination and planning skills, including managing multiple priorities, deadlines, and stakeholder expectations.
Strong written, verbal, and interpersonal communication skills.
Ability to communicate process requirements, workflow changes, metrics, and analytical findings to technical and non-technical audiences.
Ability to interact professionally with customers about meter installations, scheduling, service inquiries, and issue resolution.
Proficiency with Microsoft Office applications, reporting tools, and business systems used for inventory management, project tracking, and operational reporting.
Valid driver's license and ability to drive PNG Company Vehicles.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Identify, document, and implement process improvements related to IntelliS meter inventory management, distribution, installation scheduling, and operational workflows.
Collect, compile, analyze, and report data on meter inventory, installation progress, contractor performance, customer appointments, and operational metrics.
Monitor end-to-end IntelliS meter processes and identify process gaps, system issues, and operational risks; recommend improvements.
Develop and maintain automated reports, dashboards, and tracking tools for inventory, field deployment, installation completion, and program performance.
Test and validate business processes, system enhancements, reporting tools, and operational procedures.
Coordinate meter-related activities and resolve operational issues with Operations, Field Services, Supply Chain, Customer Care, Information Technology, Engineering, contractors, and other business partners.
Support customer communications regarding meter installations, scheduling, service interruptions, and related inquiries.
Coordinate responses to internal and external information requests concerning meter deployment, inventory, operational performance, regulatory inquiries, and project reporting.
Develop and deliver process documentation, standard operating procedures, training materials, and user guidance for IntelliS meter programs and supporting processes.
Process departmental invoices, track project expenditures, monitor vendor costs, and assist with budget reporting.
Assist with forecasting meter inventory requirements, monitoring material availability, and coordinating distribution activities.
Collaborate with management and stakeholders to identify technology solutions and process enhancements.