Business Process Optimization Analyst
About The Position
The Business Process Optimization Analyst supports operational transformation, process improvement, and operating model initiatives across Ascot Operations. The role analyzes how work is performed across internal teams and BPO partners; documents current- and future-state workflows; defines process ownership, controls, handoffs, and governance; and helps implement standardized, sustainable ways of working. The analyst supports the EXL operating model transition and helps drive standardization, automation, documentation quality, and process excellence across the organization. This is an in-office role with a hybrid schedule. Ascot is embedding AI and automation across the organization. The analyst is expected to work confidently alongside AI-enabled tools, use sound judgment when interpreting insights, and adapt as technology evolves. Curiosity, critical thinking, and willingness to embrace change are valued. The role may be filled at a different level depending on experience.
Requirements
- Bachelor’s degree in Business, Operations, Finance, Insurance, or a related field, or equivalent experience.
- Prior experience in process analysis, process improvement, operational excellence, operating model design, BPO operations, or transformation, including direct experience facilitating process discovery and producing process maps, SOPs, work instructions, and governance artifacts.
- Strong Excel, PowerPoint, SharePoint, process mapping, documentation, and data analysis skills.
- Strong written and verbal communication, process facilitation, workshop leadership, stakeholder coordination, structured problem solving, attention to detail, organization, and follow-through.
- Ability to work directly with operational teams and BPO partners to convert process knowledge into clear, controlled, and usable documentation.
Nice To Haves
- Three to five years of experience in insurance or financial services is preferred; experience working with operational processes and cross-functional teams is helpful.
- Experience with Visio, Lucidchart, Power Automate, or similar tools.
Responsibilities
- Document current-state and future-state processes; develop and maintain process maps and SOPs; identify root causes, gaps, risks, duplication, and improvement opportunities.
- Identify process variations, document common procedures, and help implement consistent ways of working across internal teams and strategic partners.
- Coordinate vendor governance activities, including training, documentation, access, performance tracking, and continuous improvement.
- Support stabilization and optimization of transition activities involving strategic service partners (BPO).
- Assist with operational readiness, process adoption, and continuous improvement as new operating models, systems, lines of business, and capabilities are implemented.
- Help establish and maintain process governance, documentation standards, controls, ownership, escalation paths, and reporting across internal operations and strategic partners.
- Coordinate cross-functional process impacts, document risks and dependencies, and develop solution options with guidance from senior stakeholders.
- Analyze process performance and recommend opportunities for standardization, automation, AI enablement, and workflow modernization; lead defined initiatives with appropriate direction and support.
- Support enterprise process redesign and operational transformation through analysis, facilitation, implementation planning, and outcome tracking.
- Perform other duties as assigned.
- Demonstrate The Ascot Way by collaborating across teams, embracing inclusivity, and demonstrating accountability while helping build an engaged, high-performing culture.
Benefits
- Medical insurance, including prescription coverage
- Dental insurance
- Vision insurance
- Health Savings Account
- Commuter Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life insurance
- Accidental Death and Dismemberment coverage
- Work/Life Resources, including an Employee Assistance Program
- Paid holidays
- Annual Paid Time Off, including paid state/local leave where required
- Short-term disability
- Long-term disability
- Other leave, including bereavement, FMLA, adoption, maternity, military, and primary and non-primary caregiver leave
- Contributory 401(k) savings plan
- Annual cash bonus and other forms of discretionary compensation may be awarded
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
