Technology Business Process Engineer – Business Architecture & Process Optimization

Axiom Path•Charlotte,, NC

About The Position

The Technology Business Process Engineer will work within an Enterprise Architecture team to strengthen the connection between business operations and technology. The team is developing a structured Business Architecture capability to improve how organizational processes, applications, platforms, and workflows work together. Working alongside Enterprise Architects, Solution Architects, Business Analysts, and technology delivery teams, this professional will help establish consistent process documentation, identify operational inefficiencies, and simplify technology-enabled business activities. The role offers an opportunity to influence how business processes are understood, standardized, and improved across the enterprise. The position includes developing current-state and future-state process models, documenting technology dependencies, evaluating workflows, identifying automation and simplification opportunities, mapping user journeys, maintaining operating procedures, facilitating process discovery, and contributing to enterprise process improvement initiatives.

Requirements

Demonstrated professional experience in business process engineering, business process management, process analysis, or business architecture.
Hands-on expertise developing current-state and future-state process models, including complex, cross-functional workflows.
Strong knowledge of Business Process Model and Notation (BPMN) and structured process modeling methodologies.
Experience with business process mapping, workflow analysis, value stream mapping, and process optimization.
Ability to document technology dependencies within business processes, including applications, platforms, user interfaces, data flows, user roles, and security groups.
Experience identifying inefficiencies, non-value-added activities, process bottlenecks, and automation opportunities.
Understanding of user journey mapping and user experience improvement within enterprise applications.
Experience creating, standardizing, or improving Standard Operating Procedures (SOPs) and Work Instructions.
Ability to facilitate discovery sessions and translate stakeholder input into clear, actionable process documentation.
Strong analytical thinking, problem-solving, communication, and stakeholder collaboration skills.
Ability to work effectively across business operations, enterprise architecture, solution architecture, and technology delivery teams.

Nice To Haves

Familiarity with Lean Six Sigma, continuous improvement, or related process improvement methodologies.

Responsibilities

Develop current-state and future-state business process models connecting business capabilities, operational workflows, and supporting technologies.
Create and enhance process diagrams showing application interactions, system dependencies, user interfaces, data movement, user roles, and security considerations.
Evaluate workflows to identify bottlenecks, redundant activities, unnecessary handoffs, and opportunities for simplification.
Identify automation opportunities to reduce manual effort, improve efficiency, and strengthen business outcomes.
Map end-to-end user journeys across multiple applications and recommend ways to reduce complexity and improve the experience.
Examine application workflows for repetitive interactions, excessive navigation, and opportunities to simplify user experiences.
Develop and maintain standardized operating procedures, work instructions, and process documentation.
Facilitate process discovery discussions with business stakeholders, technology teams, and architecture professionals.
Collaborate with Enterprise and Solution Architects to align process improvements with technology standards and architecture principles.
Partner with Business Analysts to identify process measurement opportunities and support the definition of performance indicators.
Contribute a Business Architecture perspective to enterprise process improvement and operational excellence initiatives.