Business Process Manager, Partner Ecosystem

Pure Storage•Santa Clara, CA

12d•Onsite

About The Position

Everpure is seeking a hands-on business process leader to own the development and documentation of business processes related to its partner ecosystem. The role will capture how work currently gets done, build and maintain a trusted source of truth for partner processes, and use that foundation to support standardization, improvement, and automation. The manager will work closely with GPO teams, Partner Operations, partners, and other functions to understand and improve how partner work flows across Everpure. The position covers the end-to-end partner process landscape, including recruitment, onboarding, deal registration, quoting, ordering, programs, incentives, exceptions, and offboarding. It establishes process documentation standards and governance, advises process owners and GPO leaders on process design and controls, identifies opportunities to simplify work and automate processes, and measures process performance. The role also supports adoption by helping turn documentation into training and guidance, communicating changes, and contributing process expertise to projects and system implementations. This is primarily an in-office position based in Everpure’s Santa Clara, California office, subject to company policies. The role may be eligible for incentive pay and/or equity. The annual base salary range is $153,000–$230,000 USD.

Requirements

6+ years of relevant experience in business process management, business operations, sales or partner operations, or consulting.
Proven experience documenting complex, cross-functional processes from scratch and building a process library others rely on.
Strong process-mapping skills using tools such as Visio, Lucidchart, or Miro, and comfort with BPMN or similar notation.
Experience translating business needs into clear requirements for IT and systems teams.
Exceptional organizational skills and attention to detail, with the ability to manage multiple processes and stakeholders in parallel.
Strong facilitation and interviewing skills, including the ability to elicit how work happens from subject matter experts at all levels.
Excellent written and verbal communication skills and the ability to make complex processes simple and easy to follow.
A hands-on mindset and comfort operating in an ambiguous, fast-paced environment.
BA/BS degree in business, industrial engineering, operations, or a related field, or equivalent work experience.

Nice To Haves

Experience in a B2B technology company.
Working knowledge of partner or channel operations, including onboarding, deal registration, quoting, programs, and incentives.
Lean Six Sigma Green Belt or equivalent process improvement certification.
Familiarity with Salesforce, including partner relationship management, CPQ, and ERP systems.
Experience with collaboration and knowledge tools such as Confluence or SharePoint.

Responsibilities

Build and maintain an inventory of partner processes, from recruitment and onboarding through deal registration, quoting, ordering, programs, incentives, and offboarding.
Document current-state policies, processes, and system flows, including roles and responsibilities, hand-offs, dependencies, control points, and system integrations.
Document how exceptions are requested, approved, tracked, and closed.
Document how GPO business requirements are captured, prioritized, and handed off to Digital Transformation in partnership with Business Systems Analysts.
Create standard templates, notation, and naming conventions for process maps, SOPs, and work instructions.
Establish a central process library and keep it current as programs, policies, and systems change.
Define process ownership and regular review cadences to keep documentation accurate and trusted.
Partner with Partner Operations, Finance, Legal, and Internal Audit as needed on policy and control requirements.
Advise process owners and GPO leaders on process design, controls, and policy changes.
Identify gaps, redundancies, and manual work that create friction for partners, the field, or internal teams.
Lead efforts to simplify and standardize core processes and eliminate low-value work.
Identify automation and partner self-service opportunities, including AI use cases, and help shape system-change requirements.
Measure process performance, including cycle time, exception volume, and rework, and track improvements.
Work with Enablement and Change Management teams to turn documented processes into training, playbooks, and partner-facing guidance.
Ensure process changes are clearly communicated to internal teams and partners before launch.
Support projects and system implementations with process expertise, user acceptance testing input, and post-launch reviews.
Provide clear readouts to GPO leadership on process health, risks, and priorities.
May lead the work of others on process documentation and improvement projects.