Business Process Manager, Partner Ecosystem

Everpure•Santa Clara, CA

1d•$153,000 - $230,000•Onsite

About The Position

Everpure is seeking a hands-on business process leader to own the development and documentation of business processes related to partners. The role will capture how work is done, create a trusted source of truth for partner processes, and use it to drive standardization, improvement, and automation. The manager will work closely with GPO teams, Partner Operations, and partners, serving as an expert on how partner work flows across Everpure. The role covers the partner process lifecycle, from recruitment and onboarding through deal registration, quoting, ordering, programs, incentives, and offboarding. It establishes process documentation standards and governance, identifies opportunities to improve processes and automate work, and helps turn documented processes into training and partner-facing guidance. The position is primarily in-office at Everpure’s Santa Clara, California office, in accordance with company policies.

Requirements

At least 6 years of relevant experience in business process management, business operations, sales or partner operations, or consulting.
Experience documenting complex, cross-functional processes from scratch and building a process library that others rely on.
Strong process-mapping skills using tools such as Visio, Lucidchart, or Miro, and comfort with BPMN or similar notation.
Experience translating business needs into clear requirements for IT and systems teams.
Familiarity with Salesforce, including partner relationship management, CPQ, and ERP systems.
Exceptional organizational skills and attention to detail, with the ability to manage many processes and stakeholders in parallel.
Strong facilitation and interviewing skills, including the ability to draw out how work happens from subject matter experts at all levels.
Excellent written and verbal communication skills, including the ability to make complex processes simple and easy to follow.
A hands-on mindset and comfort working in an ambiguous, fast-paced environment.
BA/BS degree in business, industrial engineering, operations, or a related field, or equivalent work experience.
Expected to work from the Santa Clara, California office in compliance with Everpure’s policies, except when on PTO, work travel, or other approved leave.

Nice To Haves

Experience in a B2B technology company.
Working knowledge of partner or channel operations, including onboarding, deal registration, quoting, programs, and incentives.
Lean Six Sigma Green Belt or equivalent process improvement certification.
Experience with collaboration and knowledge tools such as Confluence or SharePoint.

Responsibilities

Build and maintain an inventory of partner processes across recruitment, onboarding, deal registration, quoting, ordering, programs, incentives, and offboarding.
Work with process owners to document current-state policies, processes, and system flows, including roles and responsibilities, hand-offs, dependencies, control points, and integrations.
Define and document how process exceptions are requested, approved, tracked, and closed.
Document how GPO business requirements are captured, prioritized, and handed off to Digital Transformation, in partnership with Business Systems Analysts.
Establish standard templates, notation, and naming conventions for process maps, SOPs, and work instructions.
Create and maintain a central process library, define process ownership, and establish a regular documentation review cadence.
Partner with Partner Operations, Finance, Legal, and Internal Audit on policy and control requirements as needed.
Advise process owners and GPO leaders on process design, controls, and policy changes.
Identify process gaps, redundancies, and manual work that create friction for partners, field teams, or internal teams.
Lead efforts to simplify and standardize processes and eliminate low-value work.
Identify automation and partner self-service opportunities, including AI use cases, and help shape requirements for system changes.
Measure process performance, including cycle time, exception volume, and rework, and track improvements over time.
Work with Enablement and Change Management to turn documented processes into training, playbooks, and partner-facing guidance.
Ensure process changes are communicated clearly to internal teams and partners before launch.
Support projects and system implementations with process expertise, user acceptance testing input, and post-launch reviews.
Provide GPO leadership with concise updates on process health, risks, and priorities.
May lead the work of others on process documentation and improvement projects.