Business Process Manager
About The Position
The Business Process Manager is an internal consultant and coach who leads process improvement efforts throughout Riverside Health System. Using a hands-on approach, the manager leads teams ranging from senior leadership to operational staff and works across system, facility, service line, department, and functional levels. The role uses process improvement techniques and tools, including Lean, project management, and Six Sigma, to facilitate change across Riverside's four focus areas, measure results and return on investment, and achieve outcomes through influence and demonstrated leadership. It emphasizes sustained change and culture shifts that produce lasting results. The manager works in a fast-paced environment, handling multiple projects and delivering results within established timelines. The role designs and facilitates programs, training, projects, workshops, mentorship, and coaching initiatives for Riverside team members. It leads projects and strategic initiatives intended to generate multimillion-dollar returns through cost and waste reduction and revenue enhancement. The manager supports product and process design from concept approval through launch, prepares business cases and related documentation, defines and validates key performance indicators, and partners with the Business Intelligence team on metric-driven reporting. The position also engages physicians and presents projects to senior leaders.
Requirements
- Bachelor's degree in a related field.
- At least 1 year of prior process improvement experience, preferably in healthcare, with a demonstrated history of results, including completed projects with significant cost savings.
- At least 1 year of implementation experience in process improvement, project implementation, and change management techniques.
- 3–4 years of operational management experience, preferably in healthcare.
- Six Sigma Black Belt certification from any issuer, required within 1 year.
Nice To Haves
- Master's degree.
Responsibilities
- Demonstrate expertise in process and performance improvement methodologies to achieve organizational alignment.
- Design, plan, execute, and facilitate programs, trainings, projects, workshops, mentorship, and coaching initiatives for Riverside team members.
- Lead teams, influence clinical and non-clinical stakeholders, and implement change to improve quality, safety, and customer experience for patients and customers.
- Lead projects and strategic initiatives targeting multimillion-dollar ROI through cost and waste reduction and revenue enhancement.
- Provide education, coaching, and facilitation for internal project teams, including departmental projects, 8 Step trainees, change acceleration workshops and projects, and other process improvement efforts as organizational needs require.
- Present projects to senior leaders at regularly scheduled project reviews.
- Support product and process design and development from concept approval through launch.
- Write business cases and other applicable documentation.
- Define and validate KPIs and work with the Business Intelligence team to create metric-driven reporting.
- Engage physicians in process improvement efforts to influence change and achieve sustained results.
- Measure results and ROI across Riverside's four focus areas and foster sustained change.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
