Business Process Manager II (US)

TD Bank • Wilmington, DE

2d • Onsite

About The Position

The Business Process Manager II applies bank operations knowledge and experience to partner with supported business lines. The role analyzes existing business processes and procedures to identify opportunities for improvement and increased operational efficiency, provides project support, develops and maintains metrics and service-level reporting, and serves as a subject matter expert for assigned units. The position leads the collateral management ecosystem end to end, supports specialized product development using deep product expertise and knowledge of Agile/Scrum practices, and provides guidance and recommendations on complex projects and programs.

The role documents processes and controls; designs and supports cross-functional process improvements aligned with organizational strategy; and works with IT, Operations Innovation and Excellence, Risk Management, and other teams to deliver improvements. It manages or contributes to projects, process changes, requirements gathering, issue resolution, reporting, and coordination with internal and external partners. The manager is responsible for three to six medium- to high-complexity processes and leads direct reports, supporting their development through coaching and feedback.

The position requires a bachelor's degree and at least seven years of bank operations experience, along with strong analytical, communication, leadership, and project execution skills. Previous Product Owner experience and familiarity with document communications are preferred. The listed physical requirements include continuous sedentary work, multitasking, use of standard office equipment, sitting, concentration, and reading, writing, and comprehension; occasional domestic travel and various occasional physical activities are also specified.

Requirements

• Bachelor's degree.
• At least 7 years of bank operations experience.
• Strong PC skills, including Microsoft Suite software.
• Aptitude and training in Lean, Six Sigma, and AOM, with a goal of obtaining some level of certification and expertise.
• Skills in research, analysis, problem solving, metrics, and reporting.
• Ability to identify process gaps and weaknesses.
• Strong interpersonal and influencing skills to enable change without direct control.
• Ability to prepare and present findings and recommendations in a methodical manner.
• Time-management skills and ability to drive tasks to completion.
• Strong verbal and written communication skills.
• Demonstrated leadership skills.
• Ability to consult on the largest and most complex projects.

Nice To Haves

• Previous experience as a Product Owner.
• Understanding of the document communications space, including printed statements, letters, card welcome kits, and disclosures.

Responsibilities

• Lead and oversee projects, including leading the collateral management ecosystem end to end.
• Define project requirements and manage deliverables to completion on time and within budget.
• Provide specialized product development support using product expertise and knowledge of Agile/Scrum processes, roles, and practices.
• Develop solutions, provide leadership guidance, make recommendations, and collaborate with business partners to meet needs on complex projects or programs.
• Facilitate documentation of processes and controls and serve as the subject matter expert for assigned unit functions and processes.
• Define, design, and support process improvement initiatives across multifunctional areas, ensuring alignment with organizational strategy.
• Partner with IT, Operations Innovation and Excellence, Risk Management, and other teams to deliver process improvements.
• Challenge existing processes, recommend changes, identify process risks or potential failures, and recommend controls; follow processes through to completion.
• Align processes with customer expectations and partner with unit managers to provide support.
• Manage the technology change control process as needed.
• Work on and occasionally lead special projects; manage three to six medium- to high-complexity processes.
• Contribute to business strategy, goals, and objectives, and identify process improvement or automation opportunities to increase productivity and operational efficiency.
• Gather, prioritize, and explain user requirements for project activities, process improvements, and systems development.
• Consult on business and operational processes by providing advice, expertise, and recommendations.
• Prioritize and manage own workload and potentially the workload of others to deliver quality results on time.
• Represent and coordinate the business with external service providers and other bank areas on high-risk or high-impact projects and operational processes.
• Use project management software, tools, and templates to prepare documentation, track and report information, and maintain databases as applicable.
• Prepare and complete accurate supporting project and task documentation promptly, including reports, change requests, presentations, invoices, and communications.
• Take ownership of or assist with resolving issues, escalating them as appropriate.
• Participate in executing assigned team deliverables and keep business leaders and team members informed about project progress and relevant day-to-day information.
• Continuously develop knowledge in the role's area of responsibility.
• Lead and manage direct reports, supporting their ongoing development through coaching and feedback.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Base salary and variable compensation/incentive awards, including potential eligibility for cash and/or equity incentive awards.
• Training and onboarding.
• Access to an online learning platform and mentoring programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager