Business Process Manager II (US)

TD•Portland, ME

3d•$91,000 - $145,600•Onsite

About The Position

The Business Process Manager II applies bank operations knowledge gained through education and experience to partner with supported business lines. The role analyzes current business processes and procedures to identify process-improvement opportunities, increase operational efficiency, support business-line projects, develop and maintain metrics and service-level reporting, and serve as a subject matter expert for assigned units. The position leads project work and supports the collateral management ecosystem end to end. It defines project requirements, manages deliverables to time and budget expectations, and provides specialized product development support using deep product expertise and knowledge of Agile/Scrum processes. The role develops solutions, advises business partners, and collaborates to ensure that solutions meet business needs on complex projects and programs. It is responsible for 3–6 medium- to high-complexity processes and leads and develops a team of direct reports through coaching and feedback.

Requirements

Bachelor's degree.
At least 7 years of bank operations experience.
Strong PC skills, including Microsoft Suite software.
Aptitude and training in Lean, Six Sigma, and AOM, with the goal of attaining a level of certification and expertise.
Skills in research, analysis, problem solving, metrics, and reporting.
Ability to identify process gaps and weaknesses.
Strong interpersonal and influence skills to enable change without direct control.
Ability to prepare and present findings and recommendations methodically.
Time-management skills and ability to drive tasks to completion.
Strong verbal and written communication skills.
Demonstrated leadership skills.
Ability to consult on the largest and most complex projects.

Nice To Haves

Previous experience as a Product Owner.
Understanding of the document communications space, including printed statements, letters, card welcome kits, and disclosures.

Responsibilities

Lead and oversee projects, including the collateral management ecosystem from end to end.
Define project requirements and manage deliverables to completion on time and within budget.
Provide specialized product development support based on product expertise and knowledge of Agile/Scrum processes, roles, and practices.
Develop innovative solutions, provide leadership guidance, make recommendations, and collaborate with the business on complex projects and programs.
Facilitate documentation of processes and controls, and serve as subject matter expert on unit functions and processes.
Define, design, and support process-improvement initiatives across multifunctional areas, aligning them with organizational strategy.
Partner with IT, Ops Innovation and Excellence, Risk Management, and other teams to deliver process improvements.
Challenge existing processes, recommend changes, identify process risks or potential failures, and recommend controls through completion.
Align processes with customer expectations and partner with unit managers to provide support.
Manage the technology change-control process as needed and work on or lead special projects as needed.
Contribute to business strategy, goals, and objectives; identify process-improvement and automation opportunities to improve productivity and operational efficiency.
Gather, prioritize, and explain user requirements for project activities, process improvements, and systems development.
Consult on business and operational processes by providing advice, expertise, and recommendations.
Prioritize and manage own workload and potentially the workload of others to deliver quality results on schedule.
Represent and coordinate the business with external service providers and other bank areas on high-risk or high-impact projects and operational processes.
Use project-management software, tools, and templates to document, track, monitor, report, and maintain applicable information and databases.
Prepare and complete supporting project and task documentation accurately and promptly.
Take ownership of issues, assist with resolution, or escalate issues as appropriate.
Execute assigned deliverables as a team member within specified parameters and keep business leaders and team members informed of project status and relevant day-to-day information.
Continuously develop knowledge in the assigned area to support project teams and the business.
Lead and manage direct reports, supporting their ongoing development through coaching and feedback.