Business Process and Systems Analyst

City of Fresno • Fresno, CA

3d • Onsite

About The Position

The City of Fresno is seeking a dynamic and collaborative Business Process and Systems Analyst to join our Information Services Department. While this position is officially assigned to Information Services, it will work day-to-day in the General Services Department, playing a key role in unlocking underutilized Fleet and Facilities software features to boost operational efficiency. This role will also manage customer-facing portals, strengthening transparency and service delivery to client departments. The Business Process and Systems Analyst is a professional level class responsible for supporting and enhancing the City’s information systems. This includes analyzing and evaluating system functionality, designing and maintaining databases, and training end users on a variety of platforms, including enterprise-wide systems.

Requirements

• Graduation from an accredited college or university with a bachelor's degree in accounting, finance, personnel management, computer science, management information systems, or related field.
• Two (2) years' experience using various Enterprise Resource Planning Systems in a Finance, Payroll, or Personnel office setting, which includes at least one (1) year of business process improvement.
• Applicants must attach a copy of their diploma or transcripts directly to the on-line application for verification of requirements.
• Possession of a valid California Driver's License required at time of appointment.
• Candidates considered for hire must provide proof of a valid driver's license and current copy of their driving record.
• The selected eligible candidates certified will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno.

Nice To Haves

• Experience implementing ERPS and analyzing existing programs for process efficiencies is highly desired for this position.

Responsibilities

• Designing program structures for custom reporting and operational insights.
• Partnering with City departments to develop, refine, and document work processes.
• Managing the installation and successful rollout of system upgrades.
• Preparing cost-benefit evaluations to support technology decisions.
• Delivering user training and providing solutions for system-related issues.
• Overseeing, maintaining, and updating existing databases, and building new databases where needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level