Business Process Analyst

Markon • Herndon, VA

2d • $175,000 - $200,000

About The Position

Markon is seeking an experienced Business Process Improvement Analyst to support an Intelligence Community customer. The role focuses on analyzing, improving, and documenting business processes to enhance operational efficiency and support organizational objectives. The analyst works closely with stakeholders and the Business Intelligence team to identify opportunities for process improvement, automation, and better use of enterprise systems, including ServiceNow and financial accounting applications.

Requirements

• Active TS/SCI with Polygraph.
• Bachelor’s degree in Business Administration, Business Management, Information Systems, Finance, or a related field.
• At least 5 years of relevant experience in business process improvement, business analysis, or business operations.
• Experience analyzing workflows, identifying inefficiencies, and implementing process improvements.
• Experience with Business Intelligence tools, data visualization platforms, ServiceNow, or financial accounting systems.
• Ability to gather, analyze, and document business requirements while collaborating with cross-functional stakeholders.
• Experience developing and maintaining business process documentation, procedures, policies, and process maps.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to manage multiple priorities and collaborate with technical and business teams.

Nice To Haves

• Experience supporting Department of Defense or Intelligence Community business operations.
• Experience identifying and implementing process automation opportunities.
• Familiarity with Microsoft Visio, Power BI, Tableau, or similar process mapping and reporting tools.
• Experience supporting ServiceNow process improvements and enterprise system integration.
• Knowledge of process governance, performance metrics, and continuous improvement methodologies.
• Experience supporting change management and business process transformation initiatives.

Responsibilities

• Identify opportunities to improve business processes, streamline workflows, and enhance operational efficiency.
• Analyze existing Business Intelligence processes to identify inefficiencies, recommend improvements, and identify opportunities for automation.
• Collaborate with organizational stakeholders to gather requirements, understand business needs, and align process improvements with operational objectives.
• Evaluate and improve business processes involving data visualization tools, ServiceNow, and financial accounting systems supporting business operations.
• Monitor and assess business processes for effectiveness, efficiency, and further improvement opportunities.
• Maintain accurate, up-to-date process documentation, including process maps, procedures, and policies.
• Develop process improvement recommendations and coordinate with technical teams and stakeholders to support implementation.
• Establish process metrics and reporting mechanisms to measure performance and track improvement initiatives.
• Support change management by communicating process updates and providing guidance to stakeholders.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) match
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Training and Tuition Assistance
• Paid Time Off
• Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior