Business Performance Specialist

Eye Consultants of Atlanta PC • Atlanta, GA

10d • Onsite

About The Position

The Business Performance Specialist plays a critical role in supporting the operational and financial performance of the organization. This position is responsible for auditing cash collections, analyzing daily operational metrics, identifying performance trends, and supporting the Front Desk team through training and performance tracking. The role also provides analytical and administrative support to the VP of Operations and CFO on special projects and strategic initiatives.

Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field (or equivalent experience).
• 2+ years of experience in business operations, financial auditing, or performance analysis.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Proficiency in Microsoft Excel and other data analysis/reporting tools.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and time management abilities.

Nice To Haves

• Experience in a customer-facing or Front Desk environment is a plus.
• Familiarity with financial systems and point-of-sale (POS) software.
• Experience in training or coaching staff.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Conduct daily audits of cash collections and end-of-day reports from Front Desk staff to ensure accuracy and compliance.
• Compile and report operational statistics on a daily, weekly, monthly, quarterly, and annual basis, covering a comprehensive range of reports. This includes, but is not limited to, assisting with surgery center surveys, preparing annual census reports, producing internal reports, and creating reports required by external agencies.
• Analyze performance indicators related to Front Desk operations and recommend process improvements.
• Prepare preliminary calculations for Front Desk staff bonus programs based on performance data.
• Assist in the development and delivery of training programs for Front Desk staff to enhance service quality and operational efficiency and lead classroom training as assigned.
• Collaborate with the VP of Operations and CFSO on special projects, including data analysis, reporting, and process optimization.
• Maintain documentation of audit findings, training activities, and performance reports.
• Support the implementation of new tools, systems, or procedures that enhance business office operations.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level